Availability Exceptions
Availability exceptions allow you to customize your schedule beyond your regular availability settings. Whether you need to block off time or make yourself available during unusual hours, exceptions give you the flexibility to manage your calendar with precision. This article will guide you through creating, using, and managing availability exceptions.
Blocking rules let you mark yourself as unavailable during times when you'd normally be available. This is helpful when blocking off time for a personal appointment or vacation or reserving time for focused work.
To create a blocking rule:
Click on the day you want to block in the calendar view
Ensure the toggle shows an "X" (red)
Set the time range for the exception (for a full-day block, set the time from 00:00 to 23:59)
Click "Add Exception" to save
Blocking rules can span multiple days for extended periods of unavailability.
Available rules (or "Open Rules") allow you to mark yourself as available during times when you'd normally be unavailable. This is helpful when opening up extra hours on a specific day, creating availability outside your regular working hours for a special event or offering appointments on a day you're usually off.
To create an available rule:
Click on the day you want to open in the calendar view
Ensure the toggle shows a ✅ checkmark (green)
Set the time range for the exception
Click "Add Exception" to save
Available rules can also span multiple days for extended periods of availability.
meetergo follows a specific order when determining your availability:
Connected calendar events (highest priority)
Available rules
Blocking rules
Regular availability settings (lowest priority)
This means that an available rule will override a blocking rule, and both will override your regular availability settings. However, events from connected calendars will always take precedence.
To delete an exception:
Click on a day that has an exception (indicated by a blue dot)
In the exceptions list, click the trash icon next to the rule you want to remove
Currently, exceptions are created for specific dates. For recurring changes, consider adjusting your regular availability settings.
The system will follow the precedence order. An available rule will override a blocking rule for the same time period.
To modify an exception, you'll need to delete the existing one and create a new one with the desired settings.
Clients will only see the final result of your availability. They won't know whether a time slot is unavailable due to regular settings or an exception.
Blocking Rules
Blocking rules let you mark yourself as unavailable during times when you'd normally be available. This is helpful when blocking off time for a personal appointment or vacation or reserving time for focused work.
To create a blocking rule:
Click on the day you want to block in the calendar view
Ensure the toggle shows an "X" (red)
Set the time range for the exception (for a full-day block, set the time from 00:00 to 23:59)
Click "Add Exception" to save
Blocking rules can span multiple days for extended periods of unavailability.
Available Rules
Available rules (or "Open Rules") allow you to mark yourself as available during times when you'd normally be unavailable. This is helpful when opening up extra hours on a specific day, creating availability outside your regular working hours for a special event or offering appointments on a day you're usually off.
To create an available rule:
Click on the day you want to open in the calendar view
Ensure the toggle shows a ✅ checkmark (green)
Set the time range for the exception
Click "Add Exception" to save
Available rules can also span multiple days for extended periods of availability.
Understanding Rule Precedence
meetergo follows a specific order when determining your availability:
Connected calendar events (highest priority)
Available rules
Blocking rules
Regular availability settings (lowest priority)
This means that an available rule will override a blocking rule, and both will override your regular availability settings. However, events from connected calendars will always take precedence.
Managing Exceptions
To delete an exception:
Click on a day that has an exception (indicated by a blue dot)
In the exceptions list, click the trash icon next to the rule you want to remove
FAQ
Can I create recurring exceptions?
Currently, exceptions are created for specific dates. For recurring changes, consider adjusting your regular availability settings.
What happens if I create overlapping exceptions?
The system will follow the precedence order. An available rule will override a blocking rule for the same time period.
Can I modify an exception after creating it?
To modify an exception, you'll need to delete the existing one and create a new one with the desired settings.
Will my clients see my availability exceptions?
Clients will only see the final result of your availability. They won't know whether a time slot is unavailable due to regular settings or an exception.
Updated on: 30/09/2024
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