Accepting Payments with Stripe Integration
meetergo's Stripe integration allows you to securely accept payments for appointments before they're confirmed. When you enable this feature, clients must complete payment during the booking process, ensuring you get paid upfront and reducing no-shows. Unlike many scheduling tools, meetergo displays all available payment methods directly on your booking page, giving your clients the freedom to pay however they prefer—credit cards, digital wallets, and local payment options are all supported seamlessly.
Follow these steps to connect your Stripe account with meetergo:
Log in to your meetergo account and navigate to the "Apps" section
Find the Stripe integration card and click "Connect Now"
You'll be redirected to Stripe's website where you'll need to grant the necessary permissions
Once completed, your meetergo account will be linked to Stripe, allowing you to enable payments for any meeting type
After connecting, all payment processing happens securely through Stripe, giving you access to their powerful payment infrastructure while maintaining a seamless booking experience for your clients.
After connecting Stripe, you can enable payments for specific meeting types:
Go to your "Meeting Types" section
Edit an existing meeting type or create a new one
Navigate to the "Invitee Questions" tab
Enable the "Enable Payments" option
Set the price and choose the currency
Optionally, provide payment terms (displayed on the booking page)
Save your changes
Visit your booking page to confirm everything is set up correctly. Your meeting type will now require payment during the booking process.
meetergo supports all payment methods available in your Stripe account directly on your booking page. This includes credit cards, digital wallets (like Apple Pay and Google Pay), and local payment methods depending on your region—giving your clients the flexibility to pay using their preferred method without leaving your booking flow.
To configure which payment methods appear on your booking page:
Log in to your Stripe Dashboard
Navigate to "Settings" > "Payment methods"
Enable or disable specific payment methods as needed
Any changes made in Stripe will automatically reflect in your meetergo booking pages
If certain payment methods aren't appearing on your booking page, check your Stripe settings to ensure they're properly enabled for your account and region.
The payment terms are displayed on the booking page above the "Book now" button. Consider including:
Cancellation policy
Refund policy
Any additional fees or charges
Terms of service
Clear payment terms help set expectations and reduce potential disputes with clients.
When payment is enabled for a meeting type, bookings can only be completed after successful payment. The payment will include metadata with form information, allowing you to associate payments with specific appointments easily. This creates a seamless experience where appointment details and payment information are connected.
All refunds must be processed directly through your Stripe account. meetergo does not handle refund processing. To issue a refund:
Log in to your Stripe Dashboard
Find the payment in your payments list
Click on the payment and select the "Refund" option
Follow Stripe's instructions to complete the refund
For detailed instructions on processing refunds, visit Stripe's help center: https://stripe.com/docs/refunds
Payment methods available to your clients depend on:
Which payment methods you've enabled in your Stripe account
Your business location and currency
Your client's location
If you're missing specific payment methods, check your Stripe Dashboard settings under "Payment methods" to ensure they're properly configured. For more information on available payment methods by country, refer to Stripe's payment method documentation: https://stripe.com/docs/payments/payment-methods/overview
meetergo does not charge additional fees for using the Stripe integration. However, standard Stripe processing fees apply to all transactions. Check Stripe's pricing page for the most current fee information for your region: https://stripe.com/pricing
Connecting meetergo and Stripe
Follow these steps to connect your Stripe account with meetergo:
Log in to your meetergo account and navigate to the "Apps" section
Find the Stripe integration card and click "Connect Now"
You'll be redirected to Stripe's website where you'll need to grant the necessary permissions
Once completed, your meetergo account will be linked to Stripe, allowing you to enable payments for any meeting type
After connecting, all payment processing happens securely through Stripe, giving you access to their powerful payment infrastructure while maintaining a seamless booking experience for your clients.
Enabling Payments for a Meeting Type
After connecting Stripe, you can enable payments for specific meeting types:
Go to your "Meeting Types" section
Edit an existing meeting type or create a new one
Navigate to the "Invitee Questions" tab
Enable the "Enable Payments" option
Set the price and choose the currency
Optionally, provide payment terms (displayed on the booking page)
Save your changes
Visit your booking page to confirm everything is set up correctly. Your meeting type will now require payment during the booking process.
Payment Methods
meetergo supports all payment methods available in your Stripe account directly on your booking page. This includes credit cards, digital wallets (like Apple Pay and Google Pay), and local payment methods depending on your region—giving your clients the flexibility to pay using their preferred method without leaving your booking flow.
Managing Payment Methods
To configure which payment methods appear on your booking page:
Log in to your Stripe Dashboard
Navigate to "Settings" > "Payment methods"
Enable or disable specific payment methods as needed
Any changes made in Stripe will automatically reflect in your meetergo booking pages
If certain payment methods aren't appearing on your booking page, check your Stripe settings to ensure they're properly enabled for your account and region.
Common Items to Include in Payment Terms
The payment terms are displayed on the booking page above the "Book now" button. Consider including:
Cancellation policy
Refund policy
Any additional fees or charges
Terms of service
Clear payment terms help set expectations and reduce potential disputes with clients.
FAQ
What happens when an attendee books an appointment?
When payment is enabled for a meeting type, bookings can only be completed after successful payment. The payment will include metadata with form information, allowing you to associate payments with specific appointments easily. This creates a seamless experience where appointment details and payment information are connected.
How do I process refunds?
All refunds must be processed directly through your Stripe account. meetergo does not handle refund processing. To issue a refund:
Log in to your Stripe Dashboard
Find the payment in your payments list
Click on the payment and select the "Refund" option
Follow Stripe's instructions to complete the refund
For detailed instructions on processing refunds, visit Stripe's help center: https://stripe.com/docs/refunds
Why aren't all payment methods showing on my booking page?
Payment methods available to your clients depend on:
Which payment methods you've enabled in your Stripe account
Your business location and currency
Your client's location
If you're missing specific payment methods, check your Stripe Dashboard settings under "Payment methods" to ensure they're properly configured. For more information on available payment methods by country, refer to Stripe's payment method documentation: https://stripe.com/docs/payments/payment-methods/overview
Are there any fees for using the Stripe integration?
meetergo does not charge additional fees for using the Stripe integration. However, standard Stripe processing fees apply to all transactions. Check Stripe's pricing page for the most current fee information for your region: https://stripe.com/pricing
Updated on: 28/03/2025
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