How to troubleshoot unavailable times that should be available

When your booking page shows fewer available times than expected, or when invitees report they can't find suitable booking slots, meetergo's Troubleshoot Tool reveals exactly what's blocking those time slots and provides clear solutions to resolve the conflicts.

Opening the Troubleshoot Tool

1. Navigate to your Meeting Types
2. Choose the Meeting Type you want to check and click “Edit”
3. Go to “When can people book?”
4. Click “View Troubleshoot” to launch the diagnostic tool

The Troubleshoot Tool analyzes your availability settings, calendar connections, and Meeting Type configurations to identify scheduling conflicts that aren't immediately obvious.

Using the diagnostic tool

1. Select the specific date you want to investigate from the calendar picker
2. Review each blocked time slot and its corresponding diagnostic code
3. Note the explanations provided for why each time period is unavailable

If no dates appear at all in your tool, navigate to your Meeting Type's Availability settings to verify your basic scheduling parameters are configured correctly.

Resolving persistent availability issues

Sometimes availability problems persist even after addressing the obvious conflicts. The most common hidden culprits are all-day calendar events marked as "Busy" and secondary calendars that aren't immediately visible.

Check every connected calendar for all-day events, as these often create day-long booking blocks that aren't immediately apparent. Additionally, review your calendar connection settings to ensure meetergo is checking all relevant calendars for conflicts.

For recurring availability issues, verify that your Meeting Type's core settings align with your actual availability patterns, including time zones, working hours, and advance booking windows.

FAQ

Why doesn't changing a calendar event to "Free" make the time available?

meetergo maintains booking blocks for meetings it originally created, regardless of their current calendar status. You need to cancel or reschedule the meeting within meetergo itself, or enable overlap permissions in your Meeting Type settings.

What should I do if no conflicting events appear in my calendar?

Hidden all-day events marked as "Busy" are often the culprit. Check every day for all-day entries, and verify that meetergo has access to all your relevant calendars through the calendar connection settings.

How does daylight saving time affect my availability?

meetergo automatically adjusts for daylight saving changes to keep your actual available times accurate. Time zone labels in the interface may temporarily show outdated information immediately after the transition, but booking functionality remains correct.

Can I override diagnostic codes to force availability?

Some diagnostic codes can be overridden through Meeting Type settings (like enabling overlaps or adjusting limits), while others require resolving the underlying conflict (like calendar events or host unavailability).

Why do I see different codes for the same time slot on different days?

Multiple factors can affect the same time slot, and the diagnostic tool shows the primary blocking reason for each specific day. A Monday slot might be blocked by a meeting limit while the same time on Tuesday is blocked by a calendar conflict.

Updated on: 19/09/2025