Information on the Authenticity of Customer Reviews

1. Verification Measures at Meetergo

Automated Security Systems:

Reviews can only be submitted after booking/completing an appointment.

Verification link sent per appointment via SMS/email.

Automatic plausibility check of timestamp and appointment reference.

Manual Checks:

Deletion of non-referenced reviews within 48 hours.

Content validation in case of discrepancies with the service experience.

Logging of all review access (IP, device ID, timestamp).

ProvenExpert Synchronization:

Import only of certified reviews with Trusted Shops verification.

Daily validation check of review authenticity.

Display of the ProvenExpert quality seal for synchronized reviews.

Standard Integration:

<!-- meetergo Reviews Widget Start -->
<link rel="stylesheet" href="https://liv-showcase.s3.eu-central-1.amazonaws.com/reviews-widget.js" />

<script src="https://unpkg.com/react@18.2.0/umd/react.production.min.js" crossorigin></script>
<script src="https://unpkg.com/react-dom@18.2.0/umd/react-dom.production.min.js" crossorigin></script>

<div
  id="meetergo-reviews-widget"
  data-component-url="https://liv-showcase.s3.eu-central-1.amazonaws.com/meetergo-reviews-component.umd.js"
  data-company-id="yourId"
  data-snippet="true"
></div>

<script src="https://liv-showcase.s3.eu-central-1.amazonaws.com/reviews-widget.js"></script>
<!-- meetergo Reviews Widget End -->

API Implementation Requirement:

"Reviews are collected through Meetergo, which employs the following security measures:
1. Appointment-based verification  
2. Automatic plausibility filters  
3. Manual spot checks  
[Details](https://help.meetergo.com/en/article/information-on-the-authenticity-of-customer-reviews-18twvkx/?bust=1743590069629)"

Legal Compliance

§5b (3) UWG compliance through:

Permanently visible ℹ️ notice in the widget.

Direct link to the verified information page.

ProvenExpert Specification:

Synchronization with ProvenExpert is carried out in accordance with:
    - Art. 6 (1) (f) GDPR (legitimate interest)  
    - §26 BDSG (data processing for contract purposes)  
    - ProvenExpert Terms of Use v. 2024-09 (§7.2a)

Updated on: 02/04/2025

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