Resolving Missing Meeting Link Errors
When you receive a notification about a missing meeting link, don't worry! This article will guide you through the simple steps to fix the issue and ensure your appointments have the correct video conferencing links.
Your video conferencing connection (like Google Meet or Microsoft Teams) was temporarily lost. This can occur for various reasons, such as changing your password, downtime in other clouds or changes in security policies. The good news is that it's easy to fix!
Log in to your meetergo account and go to Integrations
Find your video conferencing provider (e.g., Google Meet, Microsoft Teams)
Click on the provider and follow the prompts to reconnect
Go to your conferencing provider and manually copy a meeting link
Go to your appointment overview
Look for appointments with a warning icon - these are the ones missing a link
Click the three dots next to the appointment and choose "Resolve Errors"
Enter the missing meeting link in the provided field
To get the correct meeting link, open your video conferencing provider's website or app, create a new meeting, and copy the link.
Go to meet.google.com
Click "New Meeting"
Select "Create a meeting for later"
Copy the generated link
Video conferencing connections can sometimes be disrupted due to various factors outside of MeeterGo's control. It's a normal occurrence and easy to fix.
No, your appointments are still scheduled. You just need to add the missing video conferencing links.
Only for the appointments where you received the error notification. Other appointments should be unaffected.
What Happened?
Your video conferencing connection (like Google Meet or Microsoft Teams) was temporarily lost. This can occur for various reasons, such as changing your password, downtime in other clouds or changes in security policies. The good news is that it's easy to fix!
Step 1: Reconnect Your Video Conferencing
Log in to your meetergo account and go to Integrations
Find your video conferencing provider (e.g., Google Meet, Microsoft Teams)
Click on the provider and follow the prompts to reconnect
Step 2: Manually Enter Missing Links
Go to your conferencing provider and manually copy a meeting link
Go to your appointment overview
Look for appointments with a warning icon - these are the ones missing a link
Click the three dots next to the appointment and choose "Resolve Errors"
Enter the missing meeting link in the provided field
To get the correct meeting link, open your video conferencing provider's website or app, create a new meeting, and copy the link.
Example: Getting a Link from Google Meet
Go to meet.google.com
Click "New Meeting"
Select "Create a meeting for later"
Copy the generated link
FAQs
Why did this happen?
Video conferencing connections can sometimes be disrupted due to various factors outside of MeeterGo's control. It's a normal occurrence and easy to fix.
Will this affect my scheduled appointments?
No, your appointments are still scheduled. You just need to add the missing video conferencing links.
Do I need to do this for all my appointments?
Only for the appointments where you received the error notification. Other appointments should be unaffected.
Updated on: 19/09/2024
Thank you!