Understanding Why Your Booking Page Shows as Unavailable

If your booking page is showing as unavailable when you believe it should be open for bookings, don't worry. This issue can often be resolved easily by checking your connected calendar and configured availability settings. Here's a step-by-step guide to help you troubleshoot and resolve the problem.

Check Your Booking Page in Troubleshoot Mode

First, visit your meeting type settings and go into Troubleshooting mode. Here's how you can find it:

• Go to your meeting type overview
• Click on the affected meeting type
• Go to the "When"-Tab
• Click the "Troubleshoot" Button in the very top.

This button provides valuable insights into why specific time slots are available or unavailable. When you click it, you'll see detailed information about each slot. For instance, if a slot is blocked due to a calendar event, it will be clearly indicated here.

If you find that calendar events are blocking your availability, go to your connected calendar and either delete the conflicting events or mark them as "Available." Keep in mind that full-day events can also affect your availability, so be sure to check those as well.

Setting a Calendar Event as "Available"

When you discover that a calendar event is blocking your availability, you can often resolve this by marking the event as "available" in your calendar. Here's how to do it in some common calendar applications.

Google Calendar

• Open the event in your Google Calendar
• Look for the "Show as" or "Availability" option
• Change it from "Busy" to "Available" or "Free"
• Save the changes

Microsoft Outlook

• Open the event in Outlook
• Find the "Show As" dropdown in the event details
• Select "Free" instead of "Busy"
• Save the event

Apple Calendar

• Open the event details
• Look for the "Show As" or "Available" option
• Change it to "Available" or "Free"
• Save the event

Once you've made this change, the event will still appear on your calendar, but it won't block your availability. This is particularly useful for events that don't actually require your full attention or presence, such as reminders, personal tasks, or flexible commitments.

Review Your Meeting Type Settings

If the troubleshoot feature didn't resolve the issue, your next step is to examine your meeting type settings. Navigate to the meeting type in question and go to the "When" tab. Here, you should carefully review all options to ensure they're configured as intended. Pay special attention to:

1. Time range: Verify that you haven't accidentally set an incorrect time range.
2. Availability: Confirm that the days you want to be available are enabled.
3. Exceptions: Check for any exceptions that might be blocking your availability on specific dates.

Create a New Meeting Type

If you've gone through the above steps and are still experiencing issues, creating a new meeting type might be the solution. Sometimes, starting fresh can help eliminate any hidden conflicts or settings that may be causing the problem.

By following these steps, you should be able to identify and resolve most availability issues on your booking page. If you continue to experience problems, don't hesitate to reach out to our support team for further assistance.

Updated on: 21/03/2025