Why are events in my calendar not blocking my availability?

If you have connected your calendar with meetergo, you should be able to trust that your existing appointments will block your availability for bookings. However, if this isn't happening, don't worry! This article guides you through the necessary steps to ensure everything works smoothly.

Events in calendar must be set to 'Busy'

meetergo's availability check relies on the settings of your appointments in your calendar. Make sure all appointments that should block your availability are set to 'Busy' or a similar status. If appointments are accidentally set to 'Free' or 'Tentative', meetergo may allow bookings during those times.

Therefore, regularly check your calendar entries and adjust the status of appointments if needed.

Activate Calendar Sync

The first step is to ensure calendar synchronization is enabled in meetergo. Follow these steps:

1. Go to your profile settings.
2. Find the connected calendar and click on 'Settings'.
3. Ensure the 'Availability' checkbox is enabled.

This ensures meetergo synchronizes your availability according to your calendar.

Verify Your Connected Calendar Account

If your availability isn't syncing correctly, first ensure you've connected the correct calendar account to meetergo. With multiple accounts, it's easy to accidentally connect the wrong one. To verify:

1. Go to your profile settings.
2. Navigate to the "Integrations" section
3. Check the email address associated with each connected calendar

If you notice an incorrect or unexpected email address, disconnect it and reconnect the proper account. This simple verification often resolves syncing issues immediately and ensures your availability reflects the right calendar.

Other Potential Issues

If despite these steps your appointments do not block your availability in meetergo as expected, there may be other issues to consider. Here are some possible causes:

1. Timezone Differences: Ensure the timezones in your calendar and meetergo match exactly. Mismatched timezones can cause appointments to appear at different times, creating apparent sync issues.
2. Sync Delays: Calendar synchronization can take a few minutes to process. Wait 5-10 minutes after making calendar changes before checking if appointments are properly blocking availability.
3. Meeting Type Settings: Verify that your Meeting Types are configured to use the correct calendar for availability checking. Each Meeting Type can have its own calendar settings.

If you still encounter issues blocking your availability in meetergo, contact our support for personalized assistance.

Support

You have waited several hours and your availability is still not syncing? Then our support team can help you further! To ensure we can assist you as quickly as possible, please note the following:

1. Go to Schedule Appointment in meetergo. With a functioning calendar connection, you will see the appointments recognized by meetergo here, as a "Private Event" with the corresponding calendar icon (e.g., Google Calendar).

2. Compare this view with your connected calendar. Generally, all appointments marked as "Busy" in your calendar should also be displayed in meetergo.
3. Identify which appointments are not being displayed in meetergo. Then send us a screenshot of these appointments from your calendar (personal information such as title or description is not relevant) and let us know exactly what type of appointment it is (e.g., recurring appointment, all-day appointment, etc.). This helps us find a solution more quickly.

You can best reach support through the chat.

FAQ

How long does it take for calendar changes to sync?

Calendar changes typically sync within 5-10 minutes. For immediate syncing needs, you can manually refresh your calendar connection in profile settings.

Can I connect multiple calendars to check availability?

Yes, you can connect multiple calendar accounts, and meetergo will check all of them for conflicts when determining your availability.

What appointment statuses block availability?

Appointments marked as 'Busy', 'Out of Office', or similar blocking statuses will prevent bookings. 'Free' and 'Tentative' appointments typically won't block availability.

Why do some recurring meetings not block my availability?

Check that recurring meetings are set to 'Busy' status and that they're in the calendar account connected to meetergo. Some calendar systems create recurring events with different default statuses.

Updated on: 14/08/2025