Why are events in my calendar not blocking my availability?
If you have connected your calendar with meetergo, you should be able to trust that your existing appointments will block your availability for bookings. However, if this isn't happening, don't worry! This article guides you through the necessary steps to ensure everything works smoothly.
meetergo's availability check relies on the settings of your appointments in your calendar. Make sure all appointments that should block your availability are set to 'Busy' or a similar status. If appointments are accidentally set to 'Free' or 'Tentative', meetergo may allow bookings during those times.
Therefore, regularly check your calendar entries and adjust the status of appointments if needed.
The first step is to ensure calendar synchronization is enabled in meetergo. Follow these steps:
Go to your profile settings.
Find the connected calendar and click on 'Settings'.
Ensure the 'Availability' checkbox is enabled.
This ensures meetergo synchronizes your availability according to your calendar.
If your availability isn't syncing correctly, first ensure you've connected the correct calendar account to meetergo. With multiple accounts, it's easy to accidentally connect the wrong one. To verify:
Go to your profile settings.
Navigate to the "Calendar Connections" section
Check the email address associated with each connected calendar
If you notice an incorrect or unexpected email address, disconnect it and reconnect the proper account. This simple step often resolves syncing issues and ensures your availability is accurately reflected.
If despite these steps your appointments do not block your availability in meetergo as expected, there may be other issues to consider. Here are some possible causes:
Timezone Differences: Ensure the timezones in your calendar and meetergo are correctly set.
Sync Delays: Sometimes synchronization delays can occur. Wait a while and check again if appointments are being blocked.
If you still encounter issues blocking your availability in meetergo, contact our support for personalized assistance.
You have waited several hours and your availability is still not syncing? Then our support team can help you further! To ensure we can assist you as quickly as possible, please note the following:
Go to Schedule Appointment in meetergo. With a functioning calendar connection, you will see the appointments recognized by meetergo here, as a "Private Event" with the corresponding calendar icon (e.g., Google Calendar).
Compare this view with your connected calendar. Generally, all appointments marked as "Busy" in your calendar should also be displayed in meetergo.
Identify which appointments are not being displayed in meetergo. Then send us a screenshot of these appointments from your calendar (personal information such as title or description is not relevant) and let us know exactly what type of appointment it is (e.g., recurring appointment, all-day appointment, etc.). This helps us find a solution more quickly.
You can best reach support through the chat.
Events in calendar must be set to 'Busy'
meetergo's availability check relies on the settings of your appointments in your calendar. Make sure all appointments that should block your availability are set to 'Busy' or a similar status. If appointments are accidentally set to 'Free' or 'Tentative', meetergo may allow bookings during those times.
Therefore, regularly check your calendar entries and adjust the status of appointments if needed.
Activate Calendar Sync
The first step is to ensure calendar synchronization is enabled in meetergo. Follow these steps:
Go to your profile settings.
Find the connected calendar and click on 'Settings'.
Ensure the 'Availability' checkbox is enabled.
This ensures meetergo synchronizes your availability according to your calendar.
Verify Your Connected Calendar Account
If your availability isn't syncing correctly, first ensure you've connected the correct calendar account to meetergo. With multiple accounts, it's easy to accidentally connect the wrong one. To verify:
Go to your profile settings.
Navigate to the "Calendar Connections" section
Check the email address associated with each connected calendar
If you notice an incorrect or unexpected email address, disconnect it and reconnect the proper account. This simple step often resolves syncing issues and ensures your availability is accurately reflected.
Other Potential Issues
If despite these steps your appointments do not block your availability in meetergo as expected, there may be other issues to consider. Here are some possible causes:
Timezone Differences: Ensure the timezones in your calendar and meetergo are correctly set.
Sync Delays: Sometimes synchronization delays can occur. Wait a while and check again if appointments are being blocked.
If you still encounter issues blocking your availability in meetergo, contact our support for personalized assistance.
Support
You have waited several hours and your availability is still not syncing? Then our support team can help you further! To ensure we can assist you as quickly as possible, please note the following:
Go to Schedule Appointment in meetergo. With a functioning calendar connection, you will see the appointments recognized by meetergo here, as a "Private Event" with the corresponding calendar icon (e.g., Google Calendar).
Compare this view with your connected calendar. Generally, all appointments marked as "Busy" in your calendar should also be displayed in meetergo.
Identify which appointments are not being displayed in meetergo. Then send us a screenshot of these appointments from your calendar (personal information such as title or description is not relevant) and let us know exactly what type of appointment it is (e.g., recurring appointment, all-day appointment, etc.). This helps us find a solution more quickly.
You can best reach support through the chat.
Updated on: 17/07/2024
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