To support delivery of our Services, webnaute solutions GmbH ("meetergo") may engage and use data processors ("Subprocessors") with access to certain personal information. This page provides important information about the identity, location and role of each Subprocessor we use.

Terms used on this page, but not explicitly defined, have the meaning outlined in our Terms of Service or the Data Processing Agreement established with you, the customer. If you are a meetergo customer and want to obtain the additional Data Processing Agreement (DPA), please login to your account and download the DPA form your settings tab.

The information shared here is for educational purposes to demonstrate how meetergo engages with third-party systems, specifically which providers we use as part of delivering the meetergo service to you. It should not be interpreted as offering any additional rights or binding agreements.

How do we protect your information?

We take the privacy and security of your personal data very seriously and have strict processes in place to ensure this information is shared securely and only when necessary.

Booking page Embed Third-Parties

We do not enable any third parties on the booking page embed. It is cookie free and

only loads payment providers for processing if added.

Personal information: We employ Secure Socket Layer (SSL) technology on the collection, storage and processing of all data. All accounts are accessed via secure login with one-way hashing of all passwords. We do not access or share any data unless required to by law or with your permission to help resolve system problems.

Payments: All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential. We do not store this information ourselves, instead keeping this with our payment providers who have the highest level of PCI compliance.

meetergo also requires that any third-party services or subprocessors, that we use as part of delivering this service to you, meet the requirements and obligations under GDPR, as well as those requirements of the local authority (DE).

We have established Data Processing Agreements (DPA's) with all of our providers, to ensure your personal information is collected, stored and processed in a legal/lawful manner. These agreements also meet the criteria under the Privacy Shield framework, which protects the transfer of personal data from the European Union and Switzerland to the United States.

Third parties (Subprocessors)

We've broken the list of processors into relevant sections, to give you greater understanding over how these services have access to your information.

Infrastructure Subprocessors – Service Data Storage

meetergo uses the following organisations to store/host/collect Personal Information, or provide other infrastructure that helps with delivery of the meetergo Service. These are secure environments that are controlled by the meetergo team and are protected by Data Processing Agreements:

Entity Name

Purpose

Entity Country

Amazon Europe Core S.à r.l.

Cloud Service Provider

Germany

Service Specific Subprocessors

meetergo works with other third-parties to provide specific functions or features within the meetergo Service. These providers will have access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions. The use of information is limited to the specific purposes we've detailed below:

Entity Name

Purpose

Entity Country

Stripe, Inc.

Cloud-based Billing Services

United States

Hotjar Ltd

Cloud-based Usability Services

Malta

Intercom R&D Unlimited Company

Cloud-based Customer Support

Ireland

Add on integrations

The following subprocessors are third-parties that we offer optional integrations with. Relevant customer data and personal information will be shared with these services as part of delivering the wider meetergo Service. These third-parties are engaged directly by you, the account holder, you can enable or disable these features in your account at any time.

Entity Name

Purpose

Entity Country

HubSpot, Inc.

Cloud-based Customer CRM Integration

United States

Salesforce.com, Inc

Cloud-based Customer CRM Integration

United States

Google Inc (Google Calendar, Google Meet)

Cloud-based Services

United States

Zoom Video Communications, Inc.

Cloud-based Services

United States

Microsoft Corporation (Outlook Calendar, MS Teams)

Cloud-based Services

United States

Apple, Inc (icloud Calendar)

Cloud-based Services

United States

Zapier, Inc.

Cloud-based Services

United States

PayPal, Inc; PayPal (Europe) Ltd

Cloud-based Payment Services

United States, United Kingdom

Stripe, Inc; Stripe Payments Europe, Ltd; Stripe Payments Australia Pty. Ltd

Cloud-based Payment Services

United States; Ireland; Australia

Twilio, Inc.

Cloud-based SMS Notification Services

United States

Slack Technologies, Inc

Cloud-based Communication Services

United States

Content Delivery Channels

meetergo also uses certain providers to assist and support operations under the meetergo Services (as described in the Data Processing Agreement). These providers do not have direct access to data that you have shared with us, but we may collect personal information you have shared with us via these services, as part of delivering the wider meetergo Service.

For example: If you contact us for support via our Facebook, Twitter or Instagram page, we will pass on your contact details and questions to other services that we use to provide support (see Service Specific Subprocessors above).

Entity Name

Purpose

Entity Country

Automattic (Wordpress)

Cloud-based CMS Services

United States

Facebook

Cloud-based Social Network

United States (Virginia and California)

Instagram

Cloud-based Social Network

United States (Virginia and California)

Twitter

Cloud-based Social Network

United States

Changes and updates

As our business grows and evolves, the third-parties and subprocessors that we engage with may also change over time. We will provide the account owner with notice of any changes by sending a notification to the registered account holder's email address, along with posting any changes here. Please check back here to stay in the loop.

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