AI phone assistant

The AI phone assistant answers calls on a phone number you assign to it. Callers talk to Mira like to a receptionist. Mira books appointments, answers questions about your business, recognises people who are already in your CRM, and leaves you a summary after every call.

Everything runs on EU infrastructure. Calls are handled by meetergo, not by a US voice platform.

Set it up

1. Open AI phone assistant in your dashboard and create an assistant.
2. Give it a name, a voice and a language, and write the opening text callers hear.
3. Assign a phone number under Assign number, or keep testing without one.
4. Click Test call to talk to your assistant in the browser. Save first; the test call always uses the saved version.

What Mira can do on the phone

Every ability is a card in the assistant editor. Switch on what you need.

Book appointments

Pick one of your meeting types. Mira checks real availability, offers up to three times, confirms the caller's name and books with the caller's phone number. It never invents a time and never claims a booking that the calendar did not confirm.

Answer questions

Under Knowledge, write or generate the phone brief: opening hours, directions, services, prices you are happy to share, and a "not on the phone" section for things Mira must not answer. Mira answers only from this brief and from your company knowledge base. Anything it does not know, it says so.

Follow your instructions

Under Instructions, describe the conversation you want: what to ask, what tone to use, when to offer an appointment. Templates for a receptionist, voicemail and support get you started.

Recognise callers from your CRM

Open the CRM card. Mira matches the caller's number against your contacts and can then:

• Greet known callers by name. The name goes into your opening text automatically. Choose first name or full name and see a preview of exactly what Mira will say.
• Use contact details during the call. Notes, open deals and past meetings and calls from the contact record, so Mira can help with context. If the caller turns out to be someone else, Mira uses none of it.
• Log calls on the contact. Every call appears on the contact's timeline with its summary.

Mira only matches by phone number. It never looks a contact up by a name the caller says, so nobody can learn what your CRM holds by claiming to be someone.

Take a callback request

When a caller wants someone to call back, Mira records the request. It shows in the call log and in the summary email.

Send you a summary

Under After the call, switch on the email summary. You receive what the caller wanted, the outcome and, if you like, the full transcript.

Review calls

Conversations lists every call with its outcome, summary and transcript. Calls from a recognised caller link to the contact.

Fine-tune

Under Technical, you can teach Mira names and terms it should recognise and pronounce, set the maximum call length, and adjust how Mira handles interruptions.