AI phone assistant: plans, trial and minutes
Which plans include the assistant, what the Solo and Team add-on costs, what the €1 trial includes, and how extra minutes are charged.
The AI phone assistant is part of the Premium and Enterprise plans. On every other plan you can add it as Solo or Team, or talk to us about Scale. You can try it for €1 first.
Plans
| Solo | Team | Scale | |
|---|---|---|---|
| Monthly | €119 | €359 | from €599 |
| Yearly, per month | €99 | €299 | from €539 |
| Minutes per month | 1,000 | 3,600 | from 6,000 |
| Calls at the same time | 1 | 3 | custom |
| Phone numbers included | 1 | 3 | custom |
Prices exclude applicable tax. Yearly plans are billed for twelve months at once. Scale is agreed with our sales team. Every plan includes voice AI processed in the EU, zero data retention at the AI providers, German and English voices, the multilingual mode, and calendar bookings.
Company admins choose a plan under AI Phone Assistant or under Billing. A new plan starts in Stripe Checkout. A running plan is changed in place, and the difference is invoiced right away.
Change or cancel
Under Billing, or under AI Phone Assistant > Usage, you can switch between Solo and Team, switch to yearly billing, or cancel. A cancelled plan keeps answering calls until the paid period ends. After that, phone numbers are released. You can resume a cancelled plan at any time before it ends.
The €1 trial
- A one-time payment of €1 including applicable tax, no subscription.
- 30 minutes of test calls in your browser, valid for 30 days.
- You can set up assistants and test bookings. Phone numbers and real calls come with Premium.
- Each workspace can use the trial once. Workspaces in the free Premium trial also pay the €1.
Company admins can open Apps, select AI Phone Assistant, and choose Try it for €1. Selecting the app does not start the trial or order a number.
Minutes included in Premium
Each month your workspace gets 250 minutes plus 150 minutes per paid Premium user. All users share the minutes.
| Paid users | Minutes per month |
|---|---|
| 1 | 400 |
| 3 | 700 |
| 5 | 1,000 |
| 10 | 1,750 |
Minutes are counted per second. Browser test calls count too. Unused minutes do not carry over. The count resets on the 1st of each month.
Premium includes one German local phone number, which you order explicitly, and 2 calls at the same time. Enterprise includes 5 calls at the same time.
Additional phone numbers
Every plan includes a number of German local numbers: one with Premium, Enterprise and Solo, three with Team. Each additional number costs €9 per month excluding applicable tax. It is added to your subscription and billed on the same schedule. Release the number to stop the charge from the next invoice. See phone numbers.
Extra minutes
When the included minutes of your plan are used up, the assistant uses prepaid minutes. Buy them under AI Phone Assistant > Usage, on every plan:
| Pack | Price | Per minute |
|---|---|---|
| 250 minutes | €39 | €0.156 |
| 1,000 minutes | €119 | €0.119 |
| 3,000 minutes | €299 | €0.100 |
Prices and per-minute rates exclude applicable tax. Packs are valid for 12 months.
Turn on Automatic top-up so calls keep being answered. When fewer than 30 minutes are left, meetergo buys the pack you chose with your saved payment method. You set a limit per month, and each purchase gets its own invoice.
Without prepaid minutes, the assistant stops answering calls once the included minutes are used up. Company admins get an email at 80% and at 100%.
Refunds and payment disputes
Refunded minutes are removed proportionally. Minutes already used are never restored. A payment dispute temporarily removes the disputed share; if the payment is reinstated, unused minutes return with their original expiry. A refunded trial cannot be purchased again.
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