AI phone calls in the inbox
Every call your AI phone assistant takes shows up in the shared inbox, grouped by caller, so your team can follow up, assign and close it like any chat.
Calls your AI phone assistant answers appear in the Conversations inbox under the Phone channel. Your team sees them next to email and chat and follows up from one place.
The Phone channel appears once a phone number is assigned to an assistant. See AI phone assistant: phone numbers.
One conversation per caller
- All calls from the same number land in one conversation, newest at the bottom.
- Each call shows the time, the duration, the outcome and Mira's summary. Click Show transcript to read the whole call, or Open call for the call details.
- A new call from that number reopens the conversation, also when it was marked done or snoozed.
- Calls with a hidden number and test calls from your browser do not appear in the inbox. You still find them on the AI phone assistant page.
Follow up on a call
Phone conversations are read only: you cannot reply in the thread. Instead:
- Click Call back to call the number from your phone or softphone.
- Assign the conversation to whoever calls back, add Labels and leave Notes for the team.
- Link the caller to a CRM contact if Mira did not recognise them.
- Mark it Done when the follow-up is finished, or Snooze it until later.
Filters, priority, unread counts and bulk actions work like on every other channel. See Work the shared inbox as a team.
Calls from before the Phone channel existed were added to the inbox once, marked as read, so your unread count does not jump.
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