Answer Facebook Messenger messages in the inbox
Connect your Facebook Page and answer its Messenger messages from the shared inbox, next to every other channel.
Facebook Messenger can be a channel of the Conversations inbox. You connect a Facebook Page, and every message someone sends that page becomes a conversation your team can assign, label, snooze and answer.
Messenger is in early access. If you don't see it under Conversations → Channels, ask our support to switch it on.
How it works
- Customers write to your Facebook Page in Messenger.
- Each person gets one conversation in the inbox, marked with the Messenger channel.
- Your replies are sent from the page into the same Messenger chat.
Facebook allows replies for 24 hours after the customer's last message. After that, the reply field closes until they write again.
Set it up
- Open Conversations → Channels and select Set up for Facebook Messenger.
- Select Connect with Facebook and log in with an account that manages your page.
- Allow access to the page. If you manage several pages, pick the one that should answer in the inbox.
- From a different Facebook account, send your page a message. It appears in the inbox within seconds.
Limits
- One Facebook Page per workspace. A page can be connected to one workspace only.
- The inbox shows text. Photos, videos and files appear as an attachment note. Open Messenger to see them.
- You can't start a conversation from the inbox. The customer writes first.
Disconnect
Open Conversations → Channels, select Manage for Facebook Messenger and choose Disconnect.
Disconnecting deletes all Messenger conversations from the inbox. Facebook doesn't let us keep them once access ends. The same happens if you remove meetergo from your Facebook settings.
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