Notifications for new inbox messages
Get a push in the app, a dashboard notice and an email when a contact writes on WhatsApp, website chat, email or any other channel.
When a contact writes to you, meetergo lets you know. This works on every channel in your inbox: WhatsApp, website chat, email, Instagram, Messenger, Telegram and LinkedIn.
How you are notified
- In the app and as a push: an entry under the bell in the dashboard and a push to your phone if you use the meetergo app. Tap it to open the conversation.
- By email: a short email with the sender, the start of the message and a link to the conversation.
The lock screen only shows the channel, never the name or the text.
When you are notified
| Event | Default |
|---|---|
| New conversation: a contact writes for the first time | App and push on, email on |
| New message in a read conversation: a contact writes again after you read everything | off |
If a contact sends several messages in a row, you get one notice. Older messages imported when you connect a mailbox or a LinkedIn account do not notify anyone.
Emails in the email inbox notify you in the app and as a push only, never with another email.
Who is notified
- If the conversation is assigned, only that person is notified.
- Otherwise the contact's owner in the CRM is notified.
- If there is neither, everyone on the team who can use the channel is notified.
Chats on a private WhatsApp number and on your own LinkedIn account only reach the people who can see them.
Change your notifications
- Open the inbox.
- On the left, below your inboxes, click Notifications.
- For New conversation and New message in a read conversation, switch In the app and as a push and Email on or off.
The setting is yours alone. Everyone on the team chooses for themselves.
Forward with a webhook
With the webhook event Message received (all channels) (conversation_message_received), meetergo sends every incoming message (except LinkedIn, whose inboxes are personal) to your own system, such as Make, n8n or a Slack integration. See Webhooks in meetergo for how to set one up.
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