Connect Superchat with meetergo - Send Reminders & Follow-Ups through WhatsApp

With the integration of Superchat in meetergo, you can automatically send WhatsApp messages to your customers – for example, reminders or follow-ups after an appointment. This integration transforms your booking process into a complete customer communication system, ensuring your clients never miss an appointment and stay engaged throughout their entire journey.

What you need

Before you begin, make sure you have:

✅ A meetergo account → Sign up now ✅ A Superchat account → Superchat Website ✅ A WhatsApp template in Superchat → Guide for template creation ✅ Your Superchat API key → You can find it here: Superchat API Settings

How the integration works

Step 1: Get API Key from Superchat

1. Log in to your Superchat account
2. Navigate to Settings and then Integrations
3. Copy your API key and save it somewhere secure

Step 2: Connect Superchat to meetergo

1. Log in to your meetergo account
2. Go to Integrations & Apps
3. Find "Superchat" and click "Connect now"
4. Paste your Superchat API key and click "Save"

The integration is now active and ready to use with your Meeting Types.

Step 3: Create Your WhatsApp Workflow

1. In meetergo, go to Workflows
2. Click **"New" **to create new workflow
3. Choose your trigger (e.g., "Meeting booked" or "Reminder 1h before")
4. For the action, select "Send WhatsApp to attendee (via Superchat)"
5. Select the WhatsApp template you created in Superchat
6. Map the fields from your template with meetergo data (name, date, time, etc.)
7. Save your workflow

Your workflow is now active! Customers will automatically receive WhatsApp messages based on your chosen triggers, completely without your intervention.

🎥 Video tutorial on YouTube 👉 Watch YouTube video

Perfect Use Cases

This integration works brilliantly for:

• Appointment confirmations - Instant confirmation when someone books
• Reminder messages - Send reminders 24 hours or 1 hour before appointments
• Follow-up messages - Thank customers and gather feedback after meetings
• Rescheduling notifications - Keep everyone informed when changes happen

If you have questions, our support team is always happy to help 💬 Have fun with your new WhatsApp automation! 💪

FAQ

Do I need a WhatsApp Business account?

Yes, Superchat requires a WhatsApp Business account to send messages. If you don't have one, you can create it through Superchat's setup process.

Can I send messages to international phone numbers?

Yes, as long as the phone numbers are properly formatted with country codes and Superchat supports messaging to those regions.

What happens if a customer doesn't have WhatsApp?

Messages will only be sent to customers who have WhatsApp installed. Make sure to collect phone numbers during booking and consider having backup email notifications as well.

Can I customize the message content?

Absolutely! You create your own message templates in Superchat and can use dynamic fields like customer name, appointment time, and Meeting Type details to personalize each message.

How quickly are messages sent?

Messages are typically sent within a few seconds of the trigger event. However, delivery depends on WhatsApp's servers and the recipient's internet connection.

Is there a limit to how many messages I can send?

This depends on your Superchat plan. Check your Superchat account for specific message limits and pricing information.