Reconnecting Your Integrations After a Lost Connection

Sometimes your calendar connection may be lost, but don't worry - this is completely normal and not your fault or a problem with meetergo. This guide shows you exactly how to quickly reconnect your calendar and get everything working perfectly again in just a few clicks.

Why Calendar Connections Sometimes Get Disconnected

meetergo connects to your calendar using an industry-standard protocol called OAuth. This is the same secure method used by virtually all apps that integrate with Google, Microsoft, and other providers. Occasionally, your calendar provider may revoke this connection for security reasons that are outside of meetergo's control.

Common reasons include:

• Password change: When you change your Google or Microsoft password, all third-party app connections are revoked as a security measure.
• Manually revoking access: If you remove meetergo from your Google or Microsoft account security settings, the connection is revoked.
• Admin policy changes: If your organization uses Google Workspace or Microsoft 365, your IT admin may restrict which third-party apps can access your calendar.
• Long period of inactivity: If the connection hasn't been used for an extended period (e.g. 6+ months), your calendar provider may revoke it automatically.
• Security events: If your calendar provider detects unusual activity on your account, it may revoke all third-party connections as a precaution.

This is completely normal and happens with all apps that connect to calendar services — not just meetergo. When it does happen, reconnecting takes just a few clicks.

How to Reconnect Your Calendar

Follow these simple steps to restore your calendar connection:

1. Log in to meetergo and go to your profile
2. Find your disconnected calendar in the list, click the "Connect" button next to it, and follow the steps to reconnect
3. After reconnecting, make sure your calendar is selected in the "Calendar Sync" dropdown menu

What to Expect

Calendar disconnections are uncommon - they typically happen only a few times per year, if at all. Most users never experience this, and when it does occur, it's fixed in under a minute. Your appointment bookings and meetergo continue working normally - only the calendar sync is temporarily affected.

• Disconnections are rare and completely normal for secure connections
• Your appointments and information remain safe and available
• Reconnecting is quick and easy
• We'll let you know if any sync issues happen

If you need any help with reconnecting, our support team is ready to assist!

FAQ

Will I lose any appointments or data?

Never. Your appointments, Meeting Types, and all other data remain completely safe in meetergo. Only the calendar sync is temporarily affected - everything else continues working normally.

How often does this happen?

Calendar disconnections are rare, typically occurring only a few times per year if at all. Most users never experience disconnections, and when they do happen, reconnecting takes less than a minute.

Will my Meeting Types stop working during a disconnection?

Your Meeting Types continue working perfectly during calendar disconnections. People can still book appointments with you - those appointments just won't appear in your external calendar until you reconnect.

How will I know if my calendar gets disconnected?

meetergo automatically notifies you via email if your calendar connection is lost. You'll also see a notification in your account dashboard, making it easy to spot and fix quickly.