Reconnecting Your Integrations After a Lost Connection

Calendar and meeting connections can stop working when access is revoked, authorization expires, or you switch accounts. This guide shows you how to reconnect, verify the destination for new bookings, and select a new destination after switching accounts.

Why Calendar Connections Sometimes Get Disconnected

meetergo connects to your calendar using an industry-standard protocol called OAuth. This is the same secure method used by virtually all apps that integrate with Google, Microsoft, and other providers. Occasionally, your calendar provider may revoke this connection for security reasons that are outside of meetergo's control.

Common reasons include:

Password change: When you change your Google or Microsoft password, all third-party app connections are revoked as a security measure.
Manually revoking access: If you remove meetergo from your Google or Microsoft account security settings, the connection is revoked.
Admin policy changes: If your organization uses Google Workspace or Microsoft 365, your IT admin may restrict which third-party apps can access your calendar.
Long period of inactivity: If the connection hasn't been used for an extended period (e.g. 6+ months), your calendar provider may revoke it automatically.
Security events: If your calendar provider detects unusual activity on your account, it may revoke all third-party connections as a precaution.

OAuth connections can require authorization again. Reconnecting takes just a few clicks.

How to Reconnect Your Calendar

Follow these simple steps to restore your calendar connection:

Log in to meetergo and go to your profile
Find your disconnected calendar in the list, click the "Connect" button next to it, and follow the steps to reconnect
After reconnecting the same account, verify that it is still shown under Calendar Sync. If you switched accounts, select the new account.
For Outlook, open the connection settings and verify the Main Calendar. If you switched accounts, select the calendar in the new account where meetergo should write new bookings.

When you switch to a different account, select the new account under Calendar Sync and choose its Main Calendar. Reconnecting the same account preserves these settings, but verify them before accepting new bookings.

Enabled Calendars only controls which Outlook calendars meetergo reads for conflicts. It does not change the Main Calendar used for writing. A Main Calendar can remain disabled for conflict checks if you want a write-only setup.

Appointments created before the connection and destination were corrected are not added retroactively. Open the affected appointment in your Bookings, choose "Go to confirmation page", and use Add to Calendar to add it manually.

Zoom, Webex, and Microsoft Teams

Meeting connections use the same OAuth mechanism as calendars and can expire for the same reasons. Zoom adds one more: if the connection goes unused for an extended period, it expires on its own, even when nothing changed on your side.

An expired meeting connection looks different from a calendar problem:

The appointment is booked normally and appears in your bookings.
No meeting link is created. You receive an email titled "Missing meeting link for recent booking".
Everything else, including calendar sync, keeps working.

To reconnect:

Go to the integrations section of your profile.
Click "Connect" next to Zoom, Webex, or Microsoft Teams and sign in with the same account you had connected before.
Open the affected appointments in your bookings and add the meeting link manually. Existing appointments do not get their link retroactively.

The notification always names the affected service in the subject, for example "Please reconnect Zoom". Calendars and meeting providers are separate connections: if one expires, the other is not automatically affected.

What to Expect

Calendar disconnections are uncommon - they typically happen only a few times per year, if at all. Most users never experience this, and when it does occur, it's fixed in under a minute. Your appointment bookings and meetergo continue working normally - only the calendar sync is temporarily affected.

Disconnections are rare and completely normal for secure connections
Your appointments and information remain safe and available
Reconnecting is quick and easy
We'll let you know if any sync issues happen

If you need any help with reconnecting, our support team is ready to assist!

FAQ

Will I lose any appointments or data?

Never. Your appointments, Meeting Types, and all other data remain completely safe in meetergo. Only the calendar sync is temporarily affected - everything else continues working normally.

How often does this happen?

Calendar disconnections are rare, typically occurring only a few times per year if at all. Most users never experience disconnections, and when they do happen, reconnecting takes less than a minute.

Will my Meeting Types stop working during a disconnection?

Your Meeting Types continue working during calendar disconnections. People can still book appointments with you, but appointments created while the connection or destination is missing are not added to the external calendar retroactively. Add affected appointments manually after reconnecting.

How will I know if my calendar gets disconnected?

meetergo automatically notifies you via email if your calendar connection is lost. You'll also see a notification in your account dashboard, making it easy to spot and fix quickly.

Related articles