Reconnecting Your Integrations After a Lost Connection

Sometimes your calendar connection may be lost, but don't worry - this is completely normal and not your fault or a problem with meetergo. This guide shows you exactly how to quickly reconnect your calendar and get everything working perfectly again in just a few clicks.

Why Calendar Connections Sometimes Get Disconnected

Calendar disconnections happen for security reasons that are completely outside of meetergo's control. This isn't a problem with meetergo - it's just how secure calendar connections work across all apps.

• Calendar Provider Updates: Google Calendar, Outlook, and other calendar services regularly make security improvements to keep your information safe. When they do this, connections with other apps may need to be refreshed.
• Maintenance and Updates: Calendar services occasionally perform maintenance or updates that can temporarily affect connections with other apps.
• Brief Technical Issues: Temporary internet or server issues can sometimes cause disconnections.

This is completely normal and happens with all calendar apps that connect to other services - not just meetergo. When it does happen, getting reconnected takes just a few clicks and everything works perfectly again.

How to Reconnect Your Calendar

Follow these simple steps to restore your calendar connection:

1. Log in to meetergo and go to your profile
2. Find your disconnected calendar in the list, click the "Connect" button next to it, and follow the steps to reconnect
3. After reconnecting, make sure your calendar is selected in the "Calendar Sync" dropdown menu

|| If any appointments weren't synced to your calendar, go to your Bookings in meetergo. Click on any unsynced appointments, choose "Go to confirmation page", and use the Add to Calendar option to sync them manually.

What to Expect

Calendar disconnections are uncommon - they typically happen only a few times per year, if at all. Most users never experience this, and when it does occur, it's fixed in under a minute. Your appointment bookings and meetergo continue working normally - only the calendar sync is temporarily affected.

• Disconnections are rare and completely normal for secure connections
• Your appointments and information remain safe and available
• Reconnecting is quick and easy
• We'll let you know if any sync issues happen

If you need any help with reconnecting, our support team is ready to assist!

FAQ

Will I lose any appointments or data?

Never. Your appointments, Meeting Types, and all other data remain completely safe in meetergo. Only the calendar sync is temporarily affected - everything else continues working normally.

How often does this happen?

Calendar disconnections are rare, typically occurring only a few times per year if at all. Most users never experience disconnections, and when they do happen, reconnecting takes less than a minute.

Will my Meeting Types stop working during a disconnection?

Your Meeting Types continue working perfectly during calendar disconnections. People can still book appointments with you - those appointments just won't appear in your external calendar until you reconnect.

How will I know if my calendar gets disconnected?

meetergo automatically notifies you via email if your calendar connection is lost. You'll also see a notification in your account dashboard, making it easy to spot and fix quickly.