Klicktipp integration: send booking data and tags to KlickTipp

In this article, you'll learn how to connect meetergo with Klicktipp to automatically transfer contact details from bookings and enable targeted email marketing. If you're using Klicktipp to manage your contacts and want to enrich them directly from meetergo, you're in the right place.

The integration requires the Light plan or higher (CRM integrations are not available on Free).

How to connect the integration

Open the integrations page: Go to https://my.meetergo.com/integrations.
Find Klicktipp Scroll to the Klicktipp integration and click Connect.
Log in to Klicktipp You’ll be redirected to Klick-tipp. Log in if you're not already.
Authorize access Confirm the connection by approving access for meetergo.
Return to meetergo After a successful connection, you'll be redirected back to meetergo. You’ll now see the integration settings right there.

What is sent automatically

Email address, first name, last name and phone number always go to KlickTipp's built-in contact fields. Nothing has to be configured for those.

Everything else – the appointment itself – is optional and only arrives once you map it to a KlickTipp field. That mapping is what the next section is about.

Master Fields: send the appointment to KlickTipp

Open the Klicktipp tile on https://my.meetergo.com/integrations to reach the Klicktipp Connection dialog. Under Master Fields you map each piece of booking data to one of your KlickTipp fields:

Field in meetergo	What is sent	Required KlickTipp field type
Meeting name field API Parameter	The name of the meeting type that was booked	Single line
Meeting description field API Parameter	The meeting type description, converted to plain text	Paragraph text or HTML
Meeting location field API Parameter	The video link for online meetings, the address for in-person meetings, otherwise the channel name	Paragraph text
Date of booking field API Parameter	When the booking was made	Date
Meeting start field API Parameter	When the meeting starts	Date and Time
Cancellation link field API Parameter	The attendee's cancellation link	URL
Reschedule link API Parameter	The attendee's reschedule link	URL

Each dropdown lists the fields that exist in your KlickTipp account. Enter or select the value from the API Parameter column in KlickTipp – not the field label.

The KlickTipp field type has to match. KlickTipp rejects the whole contact when a value doesn't fit the field, for example the meeting description sent to a URL field. meetergo notices this, drops just that one field, retries, and sends you an in-app notification "⚠️ Some fields couldn't be sent to KlickTipp" naming the fields that were rejected. If a Master Field is empty in KlickTipp but the contact arrived, this is almost always the reason.

The same dialog holds three more settings:

Double opt-in field ID – the KlickTipp double opt-in process that new contacts enter. Here you enter the value from the ID column in KlickTipp, not the API parameter.
Global Tags – tags assigned to every contact meetergo creates, regardless of the meeting type.
Enable Klicktipp for all meeting types – syncs every booking. Without it, you enable KlickTipp per meeting type (see below).

Turn KlickTipp on for a meeting type

Unless you ticked "Enable Klicktipp for all meeting types", each meeting type decides for itself:

Go to https://my.meetergo.com/meeting-types and open the meeting type.
In the left-hand menu, open More → Apps ("Connect your apps").
Find KlickTipp and click Manage.
Turn on Create or update contact.
Optionally pick Tags. These are assigned on top of the global tags and are the easiest way to tell campaigns apart per meeting type.

Older help pages and support answers call this tab CRM. It is now called Apps and sits in the collapsed More group of the meeting type menu.

Send your own booking form fields

Any question on your booking form can be mapped to a KlickTipp field:

Go to https://my.meetergo.com/data-fields (Settings → Data fields, admins only).
Open the field you want to sync.
Switch to the CRM tab.
Under Klicktipp API Parameter, pick the target field from the dropdown. The list comes live from your KlickTipp account, so create the field in KlickTipp first.

You can reach the same CRM tab from the form builder: open a form, click a field, and switch to CRM.

A mapped field is only transferred when the booker actually answered it on that booking. Field types have to match here too, so a date question needs a KlickTipp Date field.

Cancellations

meetergo does not send a cancellation to KlickTipp. When a booking is cancelled, the contact is written once more with unchanged values – there is no cancellation date, no cancellation tag and no field that flips. So a KlickTipp campaign cannot be triggered by a cancellation.

Three things you can do instead:

Use the cancellation link. It is already transferred at booking time (not at cancellation), so you can put it into every KlickTipp email straight away.
Send the follow-up from meetergo. A workflow on the "Appointment cancelled" trigger can email the attendee, immediately or delayed.
Route the cancellation through a webhook. Subscribe to the booking_cancelled webhook event and pass it to KlickTipp with Make, Zapier or n8n. This is the only route that gives KlickTipp a real cancellation timestamp.

FAQ

What if I'm not logged in to Klicktipp yet?

You’ll be prompted to log in during the connection process. Once logged in, just confirm access.

Do I need to configure every field manually?

Only for the appointment data and your own form fields. Email, first name, last name and phone number are always synced without any mapping.

The contact arrives but the appointment fields are empty

Either the Master Field is not mapped in the Klicktipp Connection dialog, or KlickTipp rejected the value because the field type doesn't match. Check your in-app notifications for "⚠️ Some fields couldn't be sent to KlickTipp" – it names the exact fields to fix.

Only the field name arrives in KlickTipp, not the answer

The field is mapped to the wrong KlickTipp field, or the question wasn't answered on that booking. Multiple-choice and dropdown answers are transferred as the value stored on the booking, so check what the field sends in meetergo before assuming KlickTipp dropped it.

Nothing syncs at all

Check, in this order: the meeting type has Create or update contact turned on under More → Apps (or "Enable Klicktipp for all meeting types" is ticked in the connection dialog); no CRM Opt-In Field is set at the top of that tab (if one is, only bookers who ticked that checkbox are synced); and the connection is still listed as Connected on the integrations page.

Can I send the date and time of a cancellation to KlickTipp?

Not through the integration. Use the booking_cancelled webhook event, which carries the full cancellation event, and forward it to KlickTipp with Make, Zapier or n8n.

Can I disconnect the integration later?

Yes. You can disable the Klicktipp integration anytime at https://my.meetergo.com/integrations.

Brevo integration: sync booking contacts to your lists – the other marketing sync, which transfers contacts only
Webhooks in meetergo – send the full booking, cancellation included, to Make, Zapier or n8n
Workflows overview – react to bookings and cancellations inside meetergo
Customizing your meeting form with data fields – create the booking form fields you want to map