LinkedIn troubleshooting

Find your problem below. For sends that show Skipped, see Why was a LinkedIn action skipped?

The account needs attention

On the Accounts tab, the status shows what is wrong:

Status or reason	What to do
Login not finished / "The login waits for a security check."	Click Finish connecting and complete LinkedIn's check.
"LinkedIn logged this account out."	Click Reconnect and log in again.
"LinkedIn asks for a security check."	Click Reconnect and confirm the check.
"The saved password no longer works."	Click Reconnect and log in with your new password.
"Too many login attempts today. Log in again yourself."	Click Reconnect and log in yourself.
"LinkedIn restricted this account."	Check your account on linkedin.com. Resume sending only once LinkedIn lifted the restriction.

Turn on Keep me connected so meetergo logs you back in when LinkedIn signs you out. See Connect your LinkedIn account.

Connecting fails

"LinkedIn did not accept these cookies." Log in on linkedin.com and export the cookies again.
"LinkedIn did not accept these login details." Check your email and password on linkedin.com.
"That code is not right." Enter the newest code. Each check stays open for five minutes.
"Too many login attempts." Wait 15 minutes, then try again.
"No free LinkedIn seat." Every seat is in use. An admin can add seats. See LinkedIn seats and billing.
"Only you can connect your own LinkedIn account." Switch to your own workspace first.

A lead list failed

Message	What to do
Needs Sales Navigator or Recruiter	Your account lacks the plan for this link. Use a LinkedIn search instead.
Source not found	The post, search or list no longer exists or your account cannot open it.
LinkedIn account not connected	Reconnect your account and create the list again.
No attendees visible. Attend the event with this account	Attend the event on linkedin.com, then create the list again. See Import the attendees of a LinkedIn event.
Import failed	LinkedIn did not answer. Create the list again later.

"This link does not fit the import method" means the pasted page does not match the method you picked. For example, a company page under LinkedIn search. Copy the right page.

A campaign will not start

The header names what is missing: a lead list, a sender or a first step, or a message without text or voice note. See Start, pause and edit a campaign.

Nothing goes out

Check in this order:

Working hours: meetergo sends only during the account owner's working hours.
Limits: the day's limit may be reached. The activity says "Waits for room in the sending limits".
Warm-up: a new account sends only part of its limits in the first three weeks.
Paused: the account shows Paused or Restricted by LinkedIn.
Campaign paused: the campaign status shows Paused.

See LinkedIn limits, warm-up and account safety.

You cannot reply in the inbox

"Only ... can reply from their LinkedIn." Personal conversations are answered by their owner only.
"Reconnect LinkedIn to reply." The account is logged out.
"No page admin account is connected." A page admin needs to reconnect LinkedIn.
"Deleted on LinkedIn. Replies are off." The chat was deleted on linkedin.com.

A send failed

"LinkedIn did not answer in time" means meetergo does not know whether it arrived. Check the chat on LinkedIn before you send again.