Partner billing, monthly statements, and invoices

This article applies to Partner pays meetergo customers. Their eligible seats are combined into one monthly statement and one Stripe invoice for your Partner company. Customer pays meetergo workspaces are billed directly to each customer and do not enter Partner statements.

Set up automatic payment

Before you create Partner-paid customers, open Partner portal > Billing and add a payment method. The secure Stripe setup saves it as your Partner company's default invoice payment method.

Check these details before continuing:

the legal company and billing address are correct
a valid default payment method is shown
required tax details are present
your company can cover the monthly Partner-paid portfolio

meetergo does not receive your complete card or bank details. Stripe stores and uses them for automatic collection.

Partner-paid billing cannot be collected from a customer workspace or a customer's payment method. Keep the payment method on the approved Partner company current.

Current estimate

The current estimate combines eligible Partner-paid seats by plan. Each Light, Suite, or Premium line uses the current public monthly recurring price with the discount for your effective Partner level. Resell starts at Silver with 20% and reaches 35% at Diamond.

The estimate changes with the live customer and seat list. It is not an invoice, receipt, credit, or frozen statement. See Partner pricing and commission for the rate calculation.

Berlin month-end snapshot

After a complete calendar month in the Europe/Berlin time zone, meetergo freezes the Partner-paid customer and seat list present immediately before the next month begins.

There is no proration within the month:

an eligible seat present at the cutoff carries the full monthly price for its customer plan
a seat removed before the cutoff is not included
a pending provisioned Standard user can count even when invitation delivery failed
a configured test-domain seat stays visible with a zero charge
Partner access, Viewer, and API platform users do not count

The statement preserves the customers, plans, seats, standard prices read when the statement is created, effective Partner level, discount, staff adjustments, and final net amount. Later price, revenue, or level changes do not rewrite it.

Stripe invoice and automatic collection

For a chargeable frozen statement, meetergo creates a consolidated Stripe invoice in arrears. The invoice:

groups the month-end seats by Light, Suite, and Premium
uses the current public monthly recurring prices frozen when the statement is created after month end
applies the frozen Partner-level discount per plan line
calculates applicable tax from the Partner company's billing and tax details
automatically charges the default payment method

The portal shows the invoice number, issue date, amount, payment status, and payment date. Use View invoice for Stripe's hosted invoice page or Download PDF for the invoice document.

A zero statement closes without a charge.

Statement statuses

Status	Meaning
Frozen	The month-end roster is fixed and invoice creation is pending.
Stripe invoice in progress	meetergo is creating or recovering the invoice in Stripe. No action is needed while this status is shown.
Invoice issued	Stripe created and finalized the invoice. Collection may be pending.
Paid	Stripe collected the invoice.
Payment failed	Automatic collection failed and the invoice needs attention.
Closed, no charge	The final amount was zero. No payment is due.
Voided	The invoice was voided. Contact support so staff can review and issue a corrected replacement.

If automatic payment fails

Open the invoice from the Partner portal and follow Stripe's payment instructions. Update the default payment method in Billing when it has expired or cannot be charged. Stripe may retry collection after the update.

Do not recreate customers, remove seats, or change plans to correct an already frozen invoice. Contact meetergo support with your Partner company, billing month, and invoice number if:

the invoice still shows failed after the payment method is updated
the legal address or tax calculation is wrong
a customer, plan, or seat is incorrect
you expect a credit or void

The original month-end roster stays visible and is never rebuilt for a correction. Before issue, staff can record a reviewed net adjustment. After an unpaid invoice is voided, staff can enter the corrected adjustment and safely issue a Stripe replacement for that same roster. If the corrected net amount is zero, the statement closes permanently without another charge. The original voided invoice reference and operator reason remain in the staff audit history.

A paid invoice cannot use the voided replacement flow. Support reviews any required Stripe credit separately before changing the financial record.

Your customer invoice is separate

For a Resell customer, your company invoices and collects payment from that customer. A customer price saved in meetergo is only for your commercial overview. It does not create a customer invoice or affect the Stripe invoice owed by your Partner company.