Refer commission ledger and payouts
Read held, available, paid, and reversed Refer commission in the Partner portal.
Open Partner portal > Commissions to review commission that meetergo recorded for eligible Refer customer payments. Resell discounts appear in Partner billing instead and never enter this ledger.
Balance summary
| Balance | Meaning |
|---|---|
| Held | Valid commission still inside the 45-day hold |
| Available | Commission past the hold whose customer payment remains valid |
| Paid | Commission already settled with your Partner company |
| Total | The net commission recorded in the ledger, including earnings and any separate reversals |
Available commission becomes payable when it reaches EUR 100. A smaller valid amount carries forward.
The ledger and balances are self-service to review. Requesting a payout is not yet a portal action. Contact meetergo when the available balance reaches the threshold.
Read a ledger entry
Every row preserves the financial decision at the time of the event:
- customer or referral reference
- settlement date
- Earning or Reversal
- eligible net software revenue
- Partner level and commission rate applied to that event
- resulting commission
- Held, Available, Paid, or Reversal status
The level and rate are frozen. Moving to another level later never rewrites the row.
An earning appears only after meetergo has linked an accepted Refer relationship to an eligible settled customer payment. A referral marked Won is not enough by itself.
Holds and reversals
An earning remains held for 45 days after settlement. It becomes available after that date if the customer payment remains valid.
A refund, credit, chargeback, or write-off is recorded as a separate reversal. The original earning stays visible with its original level and rate. The reversal reduces the eligible revenue and commission balance without hiding the earlier event.
If an entry is missing or wrong
Do not submit the referral again. Contact meetergo with:
- Partner company and customer
- referral contact
- external invoice or payment reference
- settlement date
- eligible net recurring software amount before tax
- the correction you expect
meetergo reviews the source payment and records an earning or reversal with an internal audit reason. Payout status is updated only after the actual settlement is confirmed.
The binding calculation and clawback rules are in the Partner Program Terms, version 2026-08-28-r3.
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