Location Finder for Multiple Branches

If you have more than a handful of branches, maintaining one routing rule per postcode gets unmanageable fast. A location finder replaces that work. Customers pick a service, search by postcode or share their location, and book at the branch you assigned, with the right team.

How It Fits Together

Four pieces connect a customer to the right branch:

• Location - a physical branch with an address, a confirmed map pin, and a timezone
• Service - what you offer, such as "Consultation", shared across all branches
• Offering - the link between one location and one service, pointing at a meeting type and its team
• Location finder - the public page that ties chosen offerings together for customers

A customer picks a service, finds a branch, and books the meeting type that branch's offering points to.

Before You Start

Each branch you want bookable needs:

1. A location with a confirmed map pin. A location cannot go active without one.
2. At least one published offering pointing at a meeting type in a team.

Draft or suspended offerings never appear to customers.

Build a Location Finder

1. Go to Settings → Location finders and click Add finder.
2. Give it a name. The link is filled in for you and becomes the public address.
3. Set the options:
   • Default country - used when someone types a postcode without a country
   • Maximum distance - branches further away than this are not shown
   • Show a map - turn off to show only the result list
4. Click Save draft.

Add Your Branches

1. In Locations in this finder, click Add locations.
2. Search for a branch and select it. Its published services appear.
3. Click Add on each service you want bookable through this finder.
4. Set Priority and Max radius per entry if you need to:
   • Priority - higher wins when two branches are equally close
   • Max radius - overrides the finder's maximum distance for that branch only
5. Click Save locations.

Publish

Click Publish. The finder goes live at its public link, and a snapshot of the current locations and services is frozen into that published version.

Copy the public link from the Public link section and share it, or embed it on your website the same way you embed a booking page.

What Customers See

1. They choose a service.
2. They enter a postcode, or click Use my location to let the browser share their position.
3. They get a list of matching branches with addresses and, for a location search, the distance.
4. They pick a branch and continue straight into booking.

The selected branch address is carried through to the booking, the confirmation page, and the calendar invitation.

Turning a Finder Off

Click Archive. The public link stops working immediately. Click Restore to bring it back, then publish again.

Troubleshooting

A branch does not appear in the finder

Check, in order:

• Is the location active with a confirmed map pin?
• Is its offering published, not draft or suspended?
• Is the meeting type still enabled and not hidden?
• Is the branch inside the maximum distance for the search?

Publish is greyed out

A finder needs at least one location, and unsaved changes must be saved first.

Customers see an out-of-date branch list

Publish again. The public page always serves the last published version.

Related Articles

• Postal Code Routing with Routing Forms - for rule-based routing where you have only a few areas
• Getting Started with Routing Forms & Funnels