How to Show Cancellation Reason in Emails

When a meeting is cancelled in meetergo, you can include the cancellation reason in the email notification sent to both hosts and attendees.

Adding the Cancellation Reason to Your Templates

To display the cancellation reason in your cancellation emails:

1. Go to Email Templates in your settings
2. Find and edit your Attendee - Meeting cancelled template
3. Add the following variable where you want the reason to appear:

{!M.Meeting.CancellationReason}

4. Repeat for your Host - Meeting cancelled template
5. Save your changes

How It Works

• If a reason was provided: The email will show a localized label followed by the reason. For example: Cancellation Reason: Had to reschedule due to conflict
• If no reason was provided: Nothing is displayed

The label is automatically translated based on the recipient's language:

Inline Variant (No Label)

Want to embed the reason mid-sentence — without the automatic "Cancellation Reason:" label and without the two leading newlines? Use this variable instead:

{!M.Meeting.CancellationReasonText}

This variable inserts only the raw text the attendee entered — nothing else. If no reason was provided, it renders as an empty string.

Example Template

Here's an example of a cancellation email template with the reason included (labeled variant):

Hi {!M.Guest.Fullname},

Your {!M.Meeting.Name} with {!M.Host.Fullname} at {!M.Meeting.StartTime} on {!M.Meeting.StartDate} has been cancelled.{!M.Meeting.CancellationReason}

Best regards,
{!M.Host.Fullname}

And the same template using the inline variant:

Hi {!M.Guest.Fullname},

unfortunately I have to cancel our call because {!M.Meeting.CancellationReasonText}.
I'm sorry about that.

Best regards,
{!M.Host.Fullname}

Related Articles

• Email Templates - Learn how to customize all your email notifications
• Dynamic Variables Usage and Examples - See all available variables for your templates