How to Show Cancellation Reason in Emails

When a meeting is cancelled in meetergo, you can include the cancellation reason in the email notification sent to both hosts and attendees.

Adding the Cancellation Reason to Your Templates

To display the cancellation reason in your cancellation emails:

1. Go to Email Templates in your settings
2. Find and edit your Attendee - Meeting cancelled template
3. Add the following variable where you want the reason to appear:

{!M.Meeting.CancellationReason}

4. Repeat for your Host - Meeting cancelled template
5. Save your changes

How It Works

• If a reason was provided: The email will show a localized label followed by the reason. For example: Cancellation Reason: Had to reschedule due to conflict
• If no reason was provided: Nothing is displayed

The label is automatically translated based on the recipient's language:

Example Template

Here's an example of a cancellation email template with the reason included:

Hi {!M.Guest.Fullname},

Your {!M.Meeting.Name} with {!M.Host.Fullname} at {!M.Meeting.StartTime} on {!M.Meeting.StartDate} has been cancelled.{!M.Meeting.CancellationReason}

Best regards,
{!M.Host.Fullname}

Related Articles

• Email Templates - Learn how to customize all your email notifications
• Dynamic Variables Usage and Examples - See all available variables for your templates