Email Domain Restrictions

Email domain restrictions let you control which email addresses can book meetings. Block personal email domains like Gmail and Yahoo to ensure only business contacts can schedule with you.

What Are Email Domain Restrictions?

This feature allows you to:

• Block specific domains: Prevent bookings from certain email providers
• Require business emails: Only accept work email addresses
• Filter out spam: Reduce unwanted bookings from free email accounts

When enabled, attendees using blocked email domains see an error and cannot complete their booking.

How It Works

1. You define a list of blocked email domains
2. Enable the email blocking feature on your form
3. When someone tries to book with a blocked domain, they're prevented from completing the booking
4. They must use an allowed email address instead

Default Blocked Domains

By default, meetergo blocks common personal email providers:

• @gmail.com
• @outlook.com
• @yahoo.com
• @hotmail.com
• @aol.com

You can customize this list to add or remove domains.

Configure Email Restrictions

On Forms/Meeting Types

1. Go to your Form settings or Meeting Type → Booking Form
2. Find Email Restrictions or Block Emails
3. Enable Block Emails
4. Edit the Blocked Domains list
5. Save changes

Adding Domains to Block

To add a domain to the blocklist:

1. Open the blocked domains list
2. Add the domain (e.g., @example.com)
3. Include the @ symbol for clarity
4. Save changes

Removing Domains from Blocklist

To allow a previously blocked domain:

1. Open the blocked domains list
2. Find and remove the domain
3. Save changes

Use Cases

B2B Sales

Ensure only business contacts book:

Block: Personal email providers Allow: Company email domains

This helps qualify leads and ensures you're meeting with decision-makers at real companies.

Enterprise Requirements

When your sales process requires business validation:

Block: All free email providers Allow: Only corporate domains

Useful when you need to verify company affiliation before meetings.

Spam Reduction

Reduce unwanted bookings:

Block: Known spam domains, disposable email services Allow: Legitimate email providers

Regional Targeting

If you only serve certain markets:

Block: Email providers from non-target regions Allow: Regional business email providers

Customizing the Blocklist

Common Additions

Consider blocking:

Removing Defaults

You might remove defaults if:

• You serve small businesses who use Gmail
• Your target market commonly uses personal email
• You want maximum booking accessibility

What Attendees See

When Blocked

If someone enters a blocked email:

1. They see an error message
2. Cannot proceed with booking
3. Must change to an allowed email

Best Practice: Clear Messaging

Consider noting email requirements:

• "Please use your work email address"
• "Business email required for booking"
• Mention why business email is needed

Interaction with Other Features

With CRM Integration

Email restrictions help CRM data quality:

• Business emails match company records
• Easier to enrich contact data
• Better for lead scoring

With Routing Forms

For qualification flows:

• Block personal emails early in the funnel
• Route based on email domain (company size, etc.)

With Multiple Forms

Each form can have different restrictions:

• Public contact form: No restrictions
• Sales demo booking: Business email required
• Enterprise consultation: Specific domains only

Best Practices

Balance Accessibility and Quality

Too strict:

• Lose legitimate leads
• Frustrate potential customers
• Miss small business opportunities

Too loose:

• Spam bookings increase
• Lead quality decreases
• Wasted meeting time

Consider Your Audience

Communicate Requirements

If blocking personal emails:

• Mention it in marketing materials
• Add note on booking page
• Explain why (security, lead qualification)

Test Your Settings

1. Enable restrictions on a test form
2. Try booking with blocked domains
3. Verify error message is clear
4. Test with allowed domains

Troubleshooting

Legitimate Users Can't Book

If valid prospects are blocked:

1. Check if their domain is in blocklist
2. Verify the domain spelling
3. Add their domain to allowed list (by removing from blocklist)

Blocking Not Working

If blocked emails still go through:

1. Verify "Block Emails" is enabled
2. Check the domain is correctly formatted
3. Ensure form settings are saved
4. Test with a blocked domain

Partial Domain Matching

Domains are matched exactly:

• @gmail.com blocks user@gmail.com
• Does NOT block user@gmail.co.uk (different domain)

Add variants separately if needed.

FAQ

Can I require specific domains instead of blocking?

Currently, the feature works as a blocklist. To require specific domains, block all common providers except those you want.

Does this apply to all meeting types?

Each form/meeting type has its own blocklist settings. Configure each one as needed.

What message do blocked users see?

A standard error message appears. Users must use a different email address to proceed.

Can I block specific email addresses, not just domains?

The current feature works at the domain level. For specific address blocking, contact support.

Do blocked emails get logged anywhere?

Blocked booking attempts may appear in logs but don't create bookings.

Can attendees bypass by using a different email later?

They can book with an allowed email. If they provide a blocked email elsewhere (like in form fields), that's not blocked.

Related Articles

• Booking Questions
• Routing Overview
• Security Best Practices