How to Have a Single Booking Link for Your Team
For small businesses that need to let customers book appointments with different members of their team, you can create a single booking link that rotates between multiple hosts. Example use cases include:
- A customer support team where incoming requests get distributed evenly between reps
- A sales team that needs to share inbound lead assignments
- A panel of interviewers that take candidate calls in a rotating order
No matter the scenario, having a single booking link that automatically assigns the next available team member saves huge amounts of time and administrative overhead.
Want to create a Meeting Type for multiple hosts at the same time? Try creating a Co-Hosts Meeting Type.
1 / 7Use Create to start a reusable meeting type.
Create the team link
Click Create
Use Create to start a reusable meeting type.
Select Round-Robin
Round-Robin creates one booking link that rotates assignments across eligible hosts.
Choose the company scope
Choose All users inside the company, or select a team workspace if the link should belong to one team.
Build the rotation
Find the round-robin pool
The round-robin pool contains the team members who can receive appointments from this shared link.
Review individual hosts
Review the individual hosts who rotate through bookings. The booking page shows their combined availability.
Share the booking link
Open sharing options
Use Share to copy the booking link or embed it on your website after the host pool is ready.
Check assignment history
Review host assignment history
Host assignment history explains which host was selected and why. Use it when a booking did not go to the person you expected.
How Round Robin Rotation Works
When someone books through the shared link, they'll see the combined availability of all hosts in the pool. Once they pick a slot, the lead gets assigned to the next host in the rotation in a fair manner.
To better understand why appointments are assigned to different hosts, you can see the host selection history. Under the "Hosts" tab, there is a "Host Selection History" showing why a booking was assigned to a particular host.
The hosts will rotate in the same order as shown in the round robin pool. If the next host in the queue is not available, it skips the host and assigns to the next available host. In that case, the host selection history will show you that a host was chosen due to their availability.
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