Custom Domains: Use Your Own Domain for Booking Links

Custom domains let you replace the default meetergo.com URL with your own branded domain for booking pages, forms, and business cards. Instead of my.meetergo.com/your-company, your customers see booking.yourdomain.com/your-company.

Adding and verifying a domain is not enough. A domain only starts serving your booking pages once you set it as your primary domain — see Step 4. This is the single most common reason booking links keep showing cal.meetergo.com.

Custom domains require the Premium plan or above (the legacy Teams plan also qualifies) and company admin rights. You can add up to 10 custom domains per company.

Prerequisites

Before setting up a custom domain, make sure you have:

A Premium plan or higher
Admin access to your meetergo company account — the Admin Center is only visible to admins
Access to your DNS provider (e.g., Cloudflare, GoDaddy, Namecheap, Strato, IONOS, Route 53)
A subdomain you want to use (e.g., booking.yourdomain.com)

Only subdomains are supported (e.g., booking.yourdomain.com or schedule.yourdomain.com). Root domains like yourdomain.com cannot be used.

Setting Up a Custom Domain

Step 1: Add Your Domain

Go to Admin Center → Technical → Custom Domains
Click Add Custom Domain
Enter your subdomain (e.g., booking.yourdomain.com)
Click Add

After adding, your domain shows the Pending status until it finds your DNS record.

Step 2: Add the CNAME Record

meetergo shows you one CNAME record. Add it at your DNS provider:

Log in to your DNS provider's dashboard
Navigate to the DNS settings for your domain
Add the CNAME record exactly as shown in meetergo
Save the changes

You can copy the record name and value directly from the meetergo settings page using the copy button. DNS changes can take anywhere from a few minutes to 48 hours to propagate, though most providers update within 15 to 30 minutes.

Older domains still show two records: a validation record and a routing record. We are moving those domains to the new setup ourselves, a few at a time. There is nothing for you to do, your booking pages stay reachable throughout, and afterwards your domain shows a single record too.

Step 3: Wait for Verification

meetergo looks for your record every few minutes. Once it finds it, the domain gets a security certificate and moves from Pending through Verified to Active on its own. This usually takes a few minutes. You can also trigger a check yourself with Recheck on the domain entry (available roughly once a minute).

Step 4: Set It as Your Primary Domain

This step is required. Verification only proves the domain works. It does not tell meetergo to use it. Setting a domain as primary is what makes meetergo build your links with that hostname.

Go to Admin Center → Technical → Custom Domains
Find your Active domain
Click Use as primary (the star button)
Confirm in the dialog

A Pending domain cannot be made primary. New links use the domain immediately after you confirm.

There is no menu item called Settings → Domains. Custom domains live in the Admin Center, under the Technical group, on the page called Custom Domains.

What the Three Statuses Mean

Status	What it means	Serving your booking pages?
Pending	meetergo has not found your CNAME record yet	No
Verified	The record is there and the security certificate is being issued	No
Active	The domain is reachable and serves pages	Yes, once it is also your primary domain

A domain moves through these three states on its own once your DNS record is live. Making it primary is a separate choice, and only the primary domain is used for the links meetergo builds.

Which Links Switch to Your Domain

Once a primary domain is set, most links meetergo builds for you use it: meeting type share links and embed snippets, personal and team booking pages, routing forms and funnels, booking proposals, digital business cards, and the confirm / cancel / reschedule links inside booking emails.

Personal routing-form recipient links (/f/r/...) are the exception. They stay on a meetergo domain so printed or permanently distributed links keep working after a custom domain is changed or deleted.

Links you copied, embedded, or shared before setting the primary domain are not rewritten. They stay on my.meetergo.com or cal.meetergo.com and keep working.

For the link types listed above, both hostnames serve the same pages under the same paths. You can update an old link by hand: replace only the hostname and leave the rest untouched. https://cal.meetergo.com/acme/intro → https://booking.yourdomain.com/acme/intro Worth checking after the switch: embed snippets already pasted into your website, links in email signatures, social profiles, and any links stored in other tools.

Managing Multiple Domains

The Custom Domains page groups your domains so the important one stands out:

Primary — the domain that is live and used for new links, shown at the top with a Primary badge
Verified — domains whose certificate is valid and that are ready to be made primary
Pending — domains still waiting for DNS verification

Your company can hold up to 10 custom domains, but exactly one can be primary at a time, and only the primary one actually serves your booking pages. Switching the primary domain applies to the whole company — you cannot give one team a different booking domain than another.

To change which domain is live, click Use as primary on a different verified domain. To go back to meetergo URLs, open the menu on the primary domain and choose Stop using as primary.

Frequently Asked Questions

My domain is verified but my booking links still show cal.meetergo.com

Almost always because the domain has not been set as primary. Open Admin Center → Technical → Custom Domains and check whether your domain carries the Primary badge. If it says only Verified, click Use as primary and wait about five minutes.

If it is already primary, you are most likely looking at a link that was created before the switch — copy the link again from meetergo, or replace the hostname by hand as described above.

I can't find Settings → Domains

That menu item does not exist. Go to Admin Center → Technical → Custom Domains (direct link). If you don't see the Admin Center at all, you are not a company admin. If the page shows an upgrade prompt instead of the domain list, your plan is below Premium.

Do my existing meetergo.com links stop working?

No. Old links keep working after you switch, so nothing you already shared breaks.

Can different teams have different custom domains?

No. The primary domain is a company-wide setting. All teams, workspaces, and users are reached through the same primary domain.

Can I use a root domain (e.g., `yourdomain.com`)?

No. Only subdomains are supported. Use a subdomain like booking.yourdomain.com or schedule.yourdomain.com.

My DNS provider won't let me create the record

Some providers (for example Strato) don't allow a CNAME on a subdomain that already has other records, and some require you to enter only the left-hand part of the record name rather than the full hostname. Try both the short name (booking) and the full name (booking.yourdomain.com), and make sure the subdomain has no conflicting A or CNAME record.

How long does verification take?

Typically a few minutes to a few hours after you configure the DNS records. In rare cases, DNS propagation can take up to 48 hours.

Is SSL included?

Yes. An SSL certificate is provisioned and renewed automatically for each custom domain. Your booking pages are always served over HTTPS.

What happens if I delete a custom domain?

If the deleted domain was the primary one, your company falls back to meetergo.com URLs and new links are built with them again. Any bookmarks or links using the deleted custom domain stop working.

Deletion is blocked while your company has protected routing-form recipient links. Recipient links do not store which custom domain was active when they were distributed, so meetergo protects every custom domain until those links are unlocked. Open each affected form, go to Results, Recipients, and unlock the links before deleting the domain. See Sending Forms Directly to Recipients.

Organization Administration — the rest of the Admin Center
Customize Your Branding — logo, colors, and booking page look
Security Best Practices