Purchasing additional storage

As your usage of file uploads and email attachments grows, you may need additional storage space. This guide explains how to purchase more storage for your meetergo account.

What's included

Every plan includes storage, and the allowance is per seat. Your workspace pools it, so a five seat Suite account has 25 GB.

Uploading files to your Files library and attaching them to workflow emails is a Suite feature. Booking form uploads and call recordings use the allowance on every plan that includes them.

Checking your current storage

1. Go to Billing in your meetergo dashboard
2. Find the Storage section
3. View your current usage and total quota
4. A progress bar shows the percentage of storage used

Purchasing additional storage

1. Go to Settings → Billing
2. In the Storage section, click Buy Storage
3. Enter the amount of additional storage in GB. Storage comes in units of 10 GB
4. Review the monthly cost (€5 per 10 GB)
5. Click Buy now to proceed to checkout
6. Complete the payment process

Pricing

What counts toward storage?

Storage usage includes:

• Call recordings: meetergo Connect calls recorded by AI Notes, until they are deleted according to your plan (Light 90 days, Suite 180 days, Premium 12 months, Enterprise 2 years)
• File uploads: Files uploaded to your Files library
• Booking form uploads: Files uploaded by invitees through file upload fields
• Custom backgrounds: Video call background images uploaded by your team

Managing your storage

Delete call recordings

Recordings are usually what fills your storage. One hour of recorded meeting takes about 1.2 GB.

1. Open Recordings
2. Check the Size column to find the largest recordings
3. Use Download first if you want to keep a copy
4. Click Delete to remove the video and free up the space right away

Your notes, transcript and summary stay. Only the video is removed.

View your files

1. Open Files (in the dashboard also under Settings → Developer → File library → Open)
2. See all files with their sizes
3. Sort by size to identify large files

Delete unused files

1. Go to the Files section
2. Select files you no longer need
3. Click Delete to remove them and free up space

Monitor usage over time

Check your storage usage regularly to:

• Identify unexpected growth
• Plan for additional storage needs
• Clean up unused files proactively

Storage alerts

meetergo notifies you when storage is running low:

• Email notification: Sent to account administrators when usage exceeds 80%. It links to Recordings, your Files library and Billing
• Dashboard warning: Visible on the billing page
• Upload restrictions: New uploads may be blocked when storage is full

What happens when storage is full?

When you reach your storage limit:

1. New file uploads are blocked
2. Invitees cannot upload files through booking forms
3. Existing files remain accessible
4. You need to either delete files or purchase more storage

FAQ

Can I reduce my storage subscription later?

Yes, you can adjust your storage amount from the billing settings. Changes take effect on your next billing cycle.

Is there a maximum storage limit?

You can purchase up to 100 GB of additional storage through the self-service portal. For larger needs, contact support.

What happens to my files if I downgrade my plan?

If you downgrade below Suite, the Files library and workflow attachments become unavailable to you, but files you already stored are retained. Consider downloading important files before downgrading.

Are file uploads by invitees counted separately?

No, all files are counted toward your total storage quota, including files uploaded by invitees during booking.

How long are files kept?

Files remain in your storage until you delete them. There is no automatic expiration for stored files.

Related Articles

• File upload for booking forms
• Attaching files and PDFs to booking emails
• SMS Credits