SMS and WhatsApp Credits

SMS and WhatsApp messages in meetergo workflows require credits. This guide explains how the credit system works and how to manage your messaging balance.

How Credits Work

Each SMS or WhatsApp message sent through workflows consumes credits from your account balance.

Credit Consumption

Message Type	Credits Used
SMS (domestic)	1 credit
SMS (international)	1-3 credits (varies by country)
WhatsApp	1 credit

Message Length

SMS messages over 150 GSM-encoded characters are split into multiple segments:

Characters	Messages	Credits
1-150	1	1
151-300	2	2
301-450	3	3

WhatsApp messages don't have this limitation.

Checking Your Balance

Go to Settings → Billing
View your current credit balance and usage

Purchasing Credits

You can purchase additional SMS credits directly in Settings → Billing. Select from the available credit packages and complete your purchase.

Plan-Included Credits

Each plan includes a monthly SMS allocation that resets with your billing cycle.

Credit Expiration

Credits have different expiration periods depending on their source:

Plan-included credits: Valid for 1 month and reset with each billing cycle
Purchased credits: Valid for 6 months from purchase date

Unused credits do not roll over to the next period.

Managing Usage

Monitor Consumption

Track where credits go:

Which workflows send the most messages
Which meeting types trigger SMS
Peak usage times

Optimize Workflows

Reduce credit usage:

Send SMS only for high-priority reminders
Use email for less urgent communications
Consolidate reminder timing

Low Balance Alerts

meetergo sends an email notification to the account owner when credits run low.

Fallback Behavior

When credits are depleted:

SMS Workflows

If an SMS cannot be sent, an email is sent to the recipient instead
Workflow continues as normal

Best Practice

Monitor your balance regularly
Purchase additional credits before they run out

WhatsApp-Specific Notes

Template Messages

WhatsApp requires pre-approved message templates:

Templates are configured in your WhatsApp integration
Dynamic fields are replaced at send time
Non-approved messages cannot be sent

Integration Required

WhatsApp messaging requires:

Active WhatsApp Business integration (via Superchat)
Approved message templates
Sufficient credits

Cost Considerations

When to Use SMS

SMS has high open rates (90%+) but costs credits. Use for:

Final reminders (1 hour or less before meeting)
High-value meetings where no-shows are costly
Attendees who prefer text messages

When to Use Email

Email is included in your plan. Use for:

Initial confirmations
Detailed information with links
Follow-ups with attachments

Hybrid Approach

Combine channels for best results:

Email for confirmation (free)
SMS for final reminder (1 credit)
Email for follow-up (free)

Troubleshooting

Message Not Delivered

If SMS isn't delivered:

Check credit balance
Verify phone number format
Confirm workflow is enabled
Check if number can receive SMS

Credits Disappearing Fast

If credits deplete quickly:

Review active workflows
Check meeting volume
Look for duplicate workflows
Audit message length (long messages = more credits)

Wrong Credit Amount Deducted

International messages and long messages cost more. Check:

Recipient's country
Message character count
Any special characters (may affect encoding)

FAQ

Do test messages use credits?

Yes, test messages consume credits just like real messages.

Can I get a refund for unused credits?

Refund policies vary. Contact support for your specific situation.

What happens to scheduled messages if I run out of credits?

Scheduled SMS messages will fail. Consider purchasing credits before they're needed.

Are credits shared across team members?

Yes, credits are at the company level and shared by all users.

Do email workflows use credits?

No, email is included in your subscription and doesn't require credits.