SMS and WhatsApp Credits

SMS and WhatsApp messages in meetergo workflows require credits. This guide explains how the credit system works and how to manage your messaging balance.

How Credits Work

Each SMS or WhatsApp message sent through workflows consumes credits from your account balance.

Credit Consumption

Message Length

SMS messages over 160 characters may count as multiple messages:

WhatsApp messages don't have this limitation.

Checking Your Balance

1. Go to Settings → Billing or Credits
2. View your current credit balance
3. See usage history and remaining credits

Purchasing Credits

Through Dashboard

1. Go to Settings → Credits
2. Click Buy Credits
3. Select a credit package
4. Complete payment

Credit Packages

Credits are typically sold in packages. Larger packages often have better per-credit pricing.

Automatic Refill

Some plans include automatic credit refills:

• Monthly credit allocation
• Auto-purchase when balance is low

Credit Expiration

Credits have an expiration period:

• Typically valid for one month
• Unused credits may not roll over (check your plan)
• New purchases extend your balance

Managing Usage

Monitor Consumption

Track where credits go:

• Which workflows send the most messages
• Which meeting types trigger SMS
• Peak usage times

Optimize Workflows

Reduce credit usage:

• Send SMS only for high-priority reminders
• Use email for less urgent communications
• Consolidate reminder timing

Low Balance Alerts

meetergo notifies you when credits run low:

• Email notification to account owner
• Dashboard warning
• Time to purchase more credits

Fallback Behavior

When credits are depleted:

SMS Workflows

• SMS messages fail to send
• System may fall back to email (if configured)
• Workflow continues without SMS

Best Practice

• Monitor your balance regularly
• Set up automatic refills if available
• Keep a buffer of extra credits

WhatsApp-Specific Notes

Template Messages

WhatsApp requires pre-approved message templates:

• Templates are configured in your WhatsApp integration
• Dynamic fields are replaced at send time
• Non-approved messages cannot be sent

Integration Required

WhatsApp messaging requires:

• Active WhatsApp Business integration (via Superchat)
• Approved message templates
• Sufficient credits

Cost Considerations

When to Use SMS

SMS has high open rates (90%+) but costs credits. Use for:

• Final reminders (1 hour or less before meeting)
• High-value meetings where no-shows are costly
• Attendees who prefer text messages

When to Use Email

Email is included in your plan. Use for:

• Initial confirmations
• Detailed information with links
• Follow-ups with attachments

Hybrid Approach

Combine channels for best results:

• Email for confirmation (free)
• SMS for final reminder (1 credit)
• Email for follow-up (free)

Troubleshooting

Message Not Delivered

If SMS isn't delivered:

1. Check credit balance
2. Verify phone number format
3. Confirm workflow is enabled
4. Check if number can receive SMS

Credits Disappearing Fast

If credits deplete quickly:

1. Review active workflows
2. Check meeting volume
3. Look for duplicate workflows
4. Audit message length (long messages = more credits)

Wrong Credit Amount Deducted

International messages and long messages cost more. Check:

• Recipient's country
• Message character count
• Any special characters (may affect encoding)

FAQ

Do test messages use credits?

Yes, test messages consume credits just like real messages.

Can I get a refund for unused credits?

Refund policies vary. Contact support for your specific situation.

What happens to scheduled messages if I run out of credits?

Scheduled SMS messages will fail. Consider purchasing credits before they're needed.

Are credits shared across team members?

Yes, credits are at the company level and shared by all users.

Do email workflows use credits?

No, email is included in your subscription and doesn't require credits.

Related Articles

• Workflows Overview
• Sending SMS with meetergo
• WhatsApp Integration (Superchat)