Meet Mira, your AI assistant

Mira is your AI assistant, built right into meetergo. Ask it a question, have it check your calendar and book a meeting, look something up in your CRM, or draft and brainstorm, all in one private chat. Because Mira lives inside meetergo, it already knows your meeting types, availability, workflows, and customer data (only the data you allow), so it can actually get things done rather than just talk.

Mira is hosted in the European Union, so your team gets a private assistant without sending company data to external tools like ChatGPT.

What Mira can do

Schedule and book. Mira checks your availability and books meetings directly in the chat.
Answer from your knowledge. Point Mira at your documents and website, and it answers questions using your own content.
Look up your CRM. Find contacts, companies, and deals when you need them, without leaving the chat.
Build and edit. Mira helps you create and adjust meeting types and forms.
Replace external chat tools. Draft, summarize, and brainstorm in a private, EU-hosted assistant, so your team does not need ChatGPT or other tools that send data outside the EU.

Where to find Mira

There are two ways to chat with Mira:

The Mira launcher in your dashboard. Open meetergo and look for the Mira button. It opens a chat panel right beside your work, so you can ask a quick question without leaving the page.
The full Mira workspace. For longer sessions, open the dedicated, full-screen chat. You will find an Open chat button on the Mira Overview page in your dashboard.

In both places you can start a new conversation, return to earlier chats, and pick up where you left off. Your chat history is saved to your account.

Hosted in Europe

Mira is built for European data protection from the ground up:

EU hosting. Mira runs on AI models hosted in the European Union.
No training on your data. Your conversations and company data are never used to train AI models.
Encrypted in transit. Your data is encrypted in transit (TLS).
GDPR and EU AI Act aligned. Mira is designed to keep you compliant, including the transparency rules of the EU AI Act.

Turn company AI on or off

Company admins control all AI features under Settings → AI → Mira using Enable AI for this company.

When the switch is off, AI is unavailable to the entire company. This includes appointment preparation, AI notes, drafts, translations, AI phone assistants and automatic AI tasks. New AI processing of company data is blocked. Active AI recordings and AI phone calls are ended.

Affected areas display the disabled state. Members are directed to their company admin. Admins can open the central AI settings directly from the notice.

Turning AI off does not delete existing results. Individual feature settings are preserved and apply again when an admin re-enables AI.

Teach the AI your names

Company admins add names and terms under Settings → AI → Word list: your company, products, partners, funds. Up to 100 entries.

Call recordings in meetergo Connect listen for these words.
Summaries and Mira spell them the way you wrote them.
The phone assistant also says them the way you write them under Say as.

Your company name and the names of the people on a call are added automatically.

Channels and assistants

Admins set Mira up under Settings → AI → Mira. It has three parts:

Part	What it controls
Channels	Where Mira answers: website chat, WhatsApp, phone and email. Each shows its assistant and mode
Assistants	Who answers: name, tone, skills. One assistant can serve several channels
For all assistants	Knowledge, the word list and data access

Click a channel to choose its Assistant and how it Answers:

Off. Mira stays out. You answer yourself.
Drafts. Mira writes a draft, you send it (WhatsApp).
Automatic. Mira answers right away. Unclear cases go to you.

Opening hours on WhatsApp

Under When Mira replies you pick an availability. Inside those hours Mira works in the chosen mode. Under Outside these hours you decide what happens otherwise:

Send the out-of-hours message. The customer gets your text, at most once per conversation in 12 hours. In Drafts mode the text becomes a draft.
Prepare drafts. Mira writes drafts, your team sends them.
Do nothing. Mira stays silent.

To have Mira reply automatically only in the evening and at weekends, create an availability for those times (for example Mon to Fri 6 pm to 8 am plus the weekend), choose Automatic and Outside these hours: Prepare drafts. Without an availability Mira replies around the clock.

Add channel connects a channel you do not have yet. Phone assistants open their own editor under AI phone assistant. Knowledge and usage insights stay in the Mira console.

What your assistant may do, and when

Under Allowed to you switch on what an assistant handles on WhatsApp, on the phone and on your website: answer questions, send forms and links, hand over to you, book appointments and qualify leads.

Under Rules you decide what happens in a situation. Each rule has a When sentence and numbered steps, for example:

When someone reports a claim
1. Ask what happened: car, home or liability
2. Send the matching form
3. Create the task "Check claim"

Mira only sends your own forms and booking pages. A task goes to the person responsible on your team.

In Drafts mode the link goes into the draft. Nothing is sent until you send the draft.

With Try it you write as a customer and see how Mira answers. Nothing is sent and nothing is created. Below Mira's answer you see what she would have done, for example who she would have handed over to.

When Mira hands over to you

With Hand over to you on, Mira hands over when a customer asks for a person or she cannot help. Every handoff does this:

The conversation shows as Open in your inbox until you mark it Done.
Mira leaves a note with her summary: what the customer wants and the details they gave.
You get a notification in the app, as a push and by email.

Below the switch you set two things:

Hand over to: one fixed person on your team. With Whoever is responsible the handoff goes to the assigned person, else the contact owner, else the whole team. A conversation that is already assigned stays with that person.
Callback task: Mira also creates a task, due after 1, 2, 3 or 5 working days at noon.

Mira only tells the customer their request was passed on once the handoff exists. If your instructions say "take it down and promise a callback", she uses the handoff for that.

Chats on a private WhatsApp number are only handed to the number's owner. The task then holds just the link to the conversation.