Notetaker: send a bot to record and transcribe your meetings

The notetaker joins your online meetings as a participant, records them, and writes the transcript and a summary back into meetergo. You do not install anything: it dials into the call the same way a person does.

Which platforms it can join

The notetaker joins these three:

Everything else is left alone. Phone calls, in-person appointments and links from other video tools are shown in your list with the reason no bot will come, so you can see it in advance instead of finding out afterwards.

meetergo Connect calls are also skipped, because Connect records itself. Sending a bot would record the same meeting twice.

Switch it on

There are three levels, and the most specific one wins.

1. Your own default. Open Notetaker in the sidebar and turn on Record my meetings. From then on a notetaker joins every meeting it can.
2. One meeting type. Open the meeting type, go to the Power-Ups tab and set recording there. This overrides your default for bookings of that type.
3. One meeting. In the upcoming list on the Notetaker page, switch a single meeting on or off. This overrides everything below it.

Recording is off until you turn it on. A meeting is only recorded if you asked for it.

What your attendees see

Everyone on the call sees the notetaker in the participant list, under a name your workspace chooses. Admins can change that name under Notetaker, and it is worth setting to something your own customers will recognise.

The recording is also announced before the call happens. When a meeting will be recorded, meetergo says so:

• on the booking page, before someone books
• in the confirmation, reschedule and cancellation emails
• in the calendar invitation every attendee holds
• in workflow reminder emails

If you change your mind and switch recording off, those messages are corrected for every future booking underneath the setting you changed.

What language it transcribes in

The notetaker asks the meeting platform to caption in the language the meeting was booked in, which is the language your invitee picked on your booking page. A meeting from your own calendar has no booking page, so it uses your account language.

The summary is written in the language of the transcript, so the two always match.

Stop, pause and delete

• Pause stops capturing while the notetaker stays in the call. Nothing is recorded until you resume, and the transcript says where the gap is.
• Stop removes the notetaker from the call. Whatever it recorded up to that point is kept.
• Delete removes the recording, the transcript and the summary.

Your own calendar meetings

The notetaker also covers meetings that were never booked through meetergo. Connect your Google or Microsoft calendar and meetings from it appear in the upcoming list, marked as coming from your calendar, each with its own switch.

Only meetings inside a short window ahead are read, and they are removed again when you switch the notetaker off.

Turn it off for the whole workspace

Admins have one switch under Notetaker that stops recording for everyone, whatever each person has set for themselves. Turning it off also removes notetakers that are currently in calls. It is a stop switch: it never starts a recording on anyone's behalf.

When a meeting is not recorded

The upcoming list always says why. The most common reasons:

After a call, a recording can still be missing. Then the reason describes what happened in the meeting itself: nobody joined, the notetaker was not let in, the platform did not allow recording, or captions were unavailable so there was nothing to transcribe.