Information on the Authenticity of Customer Reviews

1. Verification Measures at meetergo

Automated Security Systems:

• Reviews can only be submitted after booking/completing an appointment
• Verification link sent per appointment via SMS/email
• Automatic plausibility check of timestamp and appointment reference

Manual Checks:

• Deletion of non-referenced reviews within 48 hours
• Content validation in case of discrepancies with the service experience
• Logging of all review access (IP, device ID, timestamp)

ProvenExpert Synchronization:

• Import only of certified reviews with Trusted Shops verification
• Daily validation check of review authenticity
• Display of the ProvenExpert quality seal for synchronized reviews

2. Widget Implementation

Standard Integration:

API Implementation Requirement:

"Reviews are collected through meetergo, which employs the following security measures:
1. Appointment-based verification  
2. Automatic plausibility filters  
3. Manual spot checks  
[Details](https://help.meetergo.com/en/article/information-on-the-authenticity-of-customer-reviews-18twvkx/?bust=1743590069629)"

Legal Compliance

1. §5b (3) UWG compliance through:

• Permanently visible ℹ️ notice in the widget.
• Direct link to the verified information page.

2. ProvenExpert Specification:

Synchronization with ProvenExpert is carried out in accordance with:
    - Art. 6 (1) (f) GDPR (legitimate interest)  
    - §26 BDSG (data processing for contract purposes)  
    - ProvenExpert Terms of Use v. 2024-09 (§7.2a)