Information on the Authenticity of Customer Reviews
How reviews shown through meetergo are collected, which checks meetergo does and does not perform, how imported reviews are marked, and what the business can moderate.
This page explains how the reviews displayed through meetergo come about. It is linked from every public meetergo review page so that readers can see how the ratings were collected.
How a review reaches meetergo
There are two ways:
- After a meeting. When the business has review collection switched on, meetergo emails the attendee a personal review link a set time after the meeting has ended. The link is tied to that contact, so the review is recorded against the person who had the appointment.
- Through the public review page. The business can share its review page link freely, for example on its website or in a signature. Anyone who opens that link can leave a review after entering a name and an email address.
Each contact can leave one review per business (or one per team, if the business collects reviews per team). A second submission from the same email address is rejected.
What meetergo checks and what it does not
- Reviews submitted through the request email are tied to a real appointment in the account.
- Reviews submitted through the public link are not checked against an appointment. meetergo therefore does not guarantee that every displayed review comes from a customer who booked and attended a meeting.
- Every review is stored with its contact, its score and the time it was submitted.
- meetergo does not write, edit, translate or reword reviews, and does not reorder them by rating. The average score shown is calculated from the published reviews only.
Imported reviews
A business can import reviews it already collected elsewhere:
- Google — imported through the business's Google Place ID. These reviews originate on Google and are subject to Google's own checks.
- cituro — imported from a public cituro ratings page and displayed as via cituro, keeping their original dates.
Imported reviews carry their source, so they are distinguishable from reviews collected through meetergo. meetergo does not synchronize with ProvenExpert.
What the business can moderate
The business that collects the reviews decides:
- whether a new review is published automatically or only after it has approved it,
- whether an individual review is published, unpublished again or deleted,
- whether reviewers may hide their name.
Only published reviews appear on the review page, on booking pages, in the review widget and in the average score.
For meetergo account owners
If you display reviews, you are the one who has to inform your readers whether and how you ensure that they come from consumers who actually used your service (in Germany: § 5b (3) UWG). Use the facts above to describe your own setup, and link this page from your website if it matches how you collect reviews.
Publishing only positive reviews, or showing the Google review prompt only to people who rated you well, can breach consumer protection law and the review policies of the platforms involved. meetergo displays the same warning next to the corresponding setting.
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