User Roles and Permissions

meetergo uses a role-based permission system to control what users can do within your organization. Understanding these roles helps you set up your team correctly and maintain security.

Role Hierarchy

meetergo has three main role levels:

Company Admin

Company admins have the highest level of access and can manage everything in the organization.

Permissions

• Create, edit, and delete users
• Manage billing and subscription
• Configure company-wide settings
• Access all meeting types and bookings
• Manage integrations
• Create and manage groups
• Set permission policies
• View all analytics

When to Use

Assign company admin to:

• Business owners
• IT administrators
• Operations managers who need full control

Group Admin

Group admins manage a specific team or department within the organization. They have elevated permissions within their group but limited organization-wide access.

Permissions

• Add and remove users from their group
• Manage group meeting types
• View group members' bookings
• Configure group-specific settings
• Access group analytics

Limitations

• Cannot access other groups
• Cannot change company-wide settings
• Cannot manage billing
• Cannot create new groups

When to Use

Assign group admin to:

• Team leads
• Department managers
• Project coordinators

Team Member

Standard team members can manage their own scheduling but have limited administrative access.

Permissions

• Manage own meeting types
• View and manage own bookings
• Configure personal availability
• Connect personal calendar
• Access own analytics

Limitations

• Cannot access other users' data
• Cannot change company or group settings
• Cannot invite new users (unless permitted)

Permission Settings

Company admins can customize what each role can do through permission settings.

Meeting Type Permissions

Control who can create and edit meeting types:

Workflow Permissions

Control who can create automated workflows:

Invite Permissions

Control who can invite new team members:

Integration Permissions

Control who can connect integrations:

Contacts Visibility

Control who can see contact information:

Configuring Permissions

1. Go to Settings → Company
2. Find Permission Settings
3. Adjust each permission category
4. Save changes

Changes apply immediately to all users.

Groups and Teams

Groups allow you to organize users and manage permissions at a team level.

Creating a Group

1. Go to Team → Groups
2. Click Create Group
3. Name your group
4. Add users and assign group admins

Group Limits

• Maximum 30 users per group
• Maximum 20 admins per group

Group Features

• Shared meeting types
• Round-robin scheduling within group
• Group-specific availability
• Collective meetings (multiple hosts)

Workspaces

For larger organizations, workspaces provide an additional organizational layer.

What Workspaces Offer

• Separate branding per workspace
• Dedicated booking pages
• Workspace-specific settings
• User assignment to workspaces

Workspace Roles

Each workspace has its own admin and user assignments:

• Workspace Admin: Manages the workspace
• Workspace User: Regular member of the workspace

Checking Your Role

To see your current role:

1. Click your profile icon
2. Go to Settings → Account
3. Your role is displayed in your profile

Or ask your company admin to confirm your permissions.

Changing User Roles

Promote to Admin

1. Go to Team → Members
2. Find the user
3. Click Edit or the options menu
4. Toggle Admin status
5. Save changes

Assign Group Admin

1. Go to Team → Groups
2. Select the group
3. Click Manage Admins
4. Add the user as admin

Remove Admin Status

Follow the same steps and toggle off the admin setting.

Best Practices

Principle of Least Privilege

Give users only the permissions they need:

• Start with team member role
• Promote to group admin only when needed
• Reserve company admin for essential personnel

Regular Audits

Periodically review who has admin access:

• Remove admin status from departed employees
• Verify group admins are still appropriate
• Check for unused accounts

Document Roles

Keep a record of:

• Who has admin access and why
• Which groups exist and their purpose
• Permission settings and rationale

FAQ

Can a user be admin of multiple groups?

Yes, a user can be a group admin for multiple groups simultaneously.

What happens when an admin leaves?

Their admin status should be removed before offboarding. Transfer any critical responsibilities to another admin first.

Can I create custom roles?

Currently, meetergo uses the predefined role structure. Custom roles are not available.

How do permissions affect API access?

API access is controlled separately through API keys. See API Documentation.

Related Articles

• How to Set a User as Team Admin
• Understanding Round Robin Scheduling
• API Documentation