Usage Tracking and Billing
Monitor your meetergo usage, understand billing, and manage your subscription
Keep track of your meetergo usage, understand how billing works, and manage your subscription effectively.
Subscription Overview
Viewing Your Plan
- Go to Settings → Subscription
- See your current plan and status:
- Plan name (Free, Light, Suite, Premium, Enterprise)
- Billing cycle (monthly or annual)
- Next billing date
- Subscription status
Plan Status Types
| Status | Meaning |
|---|---|
| Active | Subscription is current and paid |
| Trial | Using trial period features |
| Past Due | Payment failed, action needed |
| Canceled | Subscription ended |
Usage Metrics
Tracking Your Usage
Monitor key usage metrics in your dashboard:
Meeting Types
- Active meeting types: Count of published meeting types
- Plan limit: How many you can have on your plan
- Usage: Current vs. allowed
Calendar Connections
- Connected calendars: How many calendars you've linked
- Plan limit: Maximum allowed (1 or 6 depending on plan)
Team Members
For team plans:
- Active users: Current team member count
- Seats: Included or purchased seats
API Platform Usage
If you use the API Platform:
- Go to Settings → API or Billing
- View metered usage:
- Bookings created via API
- Current billing period usage
- Usage trends
API Platform uses metered billing. You pay based on actual bookings created.
SMS Credits
If you send SMS or WhatsApp messages from a workflow, your current balance and the credits used this period are shown under Settings → Credits. How many credits a message costs, what your plan includes, and how to buy more are covered in SMS and WhatsApp Credits.
Billing Information
Viewing Invoices
Your invoices are in the dashboard and can be downloaded as PDFs at any time. See Find and Download Invoices.
Updating Payment Method
- Go to Settings → Subscription
- Click Update Payment Method or Manage Billing
- Enter new card details
- Save changes
Billing Portal
Access the full Stripe billing portal:
- Click Manage Billing in subscription settings
- View all invoices
- Update payment methods
- Download tax documents
Managing Your Subscription
You change plans under Admin Center → Billing. A change between two paid plans takes effect immediately in both directions, with the current period prorated, and only the switch to Free waits for the end of your billing period. The steps and what each plan costs are in Plan Comparison. To leave a paid plan entirely, see How to cancel your subscription or downgrade to the Free plan.
Limits and Quotas
Every plan has its own allowances, for example how many active meeting types and connected calendars you get. The full list is in Plan Comparison.
Approaching Limits
When approaching a limit:
- Dashboard may show a warning
- Consider upgrading before hitting the limit
- Review if all resources are needed
Exceeding Limits
If you exceed plan limits:
- Some features may be restricted
- You'll be prompted to upgrade
- Existing data is preserved
Trial Period
New accounts start on a trial with Premium features, and the remaining days are shown in your dashboard. See Trial for what happens when it ends.
Notifications
Billing Notifications
You'll receive emails for:
- Successful payments
- Failed payments
- Subscription changes
- Trial expiration warnings
Managing Notifications
Check your email preferences in Settings → Notifications to ensure billing emails reach you.
Troubleshooting
Payment Failed
If a payment fails:
- Check your payment method is current
- Ensure sufficient funds/credit
- Try a different card
- Contact your bank if issues persist
Wrong Amount Charged
If billing seems incorrect:
- Check your plan and billing cycle
- Review prorations from plan changes
- Check add-ons or credits purchased
- Contact support with your invoice
Missing Features
If features are missing:
- Verify your current plan
- Check if trial has ended
- Confirm payment is current
- See Plan Comparison
FAQ
When am I charged?
You're charged at the start of each billing period (monthly or annually).
Can I get a refund?
Refund policies depend on timing and circumstances. Contact support for assistance.
Is there a free tier?
Yes, the Free plan remains available with tier-specific limits.
How do annual plans work?
Annual plans are paid upfront for 12 months at a discounted rate.
Can I switch between monthly and annual?
Yes, contact support or change in your billing settings.
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