Usage Tracking and Billing

Keep track of your meetergo usage, understand how billing works, and manage your subscription effectively.

Subscription Overview

Viewing Your Plan

1. Go to Settings → Subscription
2. See your current plan and status:
   • Plan name (Basic, Essentials, Growth, Teams, Enterprise)
   • Billing cycle (monthly or annual)
   • Next billing date
   • Subscription status

Plan Status Types

Usage Metrics

Tracking Your Usage

Monitor key usage metrics in your dashboard:

Meeting Types

• Active meeting types: Count of published meeting types
• Plan limit: How many you can have on your plan
• Usage: Current vs. allowed

Calendar Connections

• Connected calendars: How many calendars you've linked
• Plan limit: Maximum allowed (1/2/6 depending on plan)

Team Members

For team plans:

• Active users: Current team member count
• Seats: Included or purchased seats

API Platform Usage

If you use the API Platform:

1. Go to Settings → API or Billing
2. View metered usage:
   • Bookings created via API
   • Current billing period usage
   • Usage trends

API Platform uses metered billing—you pay based on actual bookings created.

SMS Credits

Credit Balance

If you use SMS workflows:

1. Go to Settings → Credits or Workflows
2. View:
   • Current credit balance
   • Credits used this period
   • Expiration dates

Credit Usage

Each SMS consumes credits:

• Domestic SMS: 1 credit
• International SMS: 1-3 credits (varies by country)
• Long messages (>160 chars): Multiple credits

See SMS and WhatsApp Credits for details.

Purchasing Credits

1. Go to Settings → Credits
2. Click Buy Credits
3. Select a credit package
4. Complete payment

Billing Information

Viewing Invoices

1. Go to Settings → Subscription or Billing
2. Click Invoices or Billing History
3. Download PDF invoices for any period

See Find and Download Invoices.

Updating Payment Method

1. Go to Settings → Subscription
2. Click Update Payment Method or Manage Billing
3. Enter new card details
4. Save changes

Billing Portal

Access the full Stripe billing portal:

1. Click Manage Billing in subscription settings
2. View all invoices
3. Update payment methods
4. Download tax documents

Managing Your Subscription

Upgrading

1. Go to Settings → Subscription
2. Click Change Plan or Upgrade
3. Select your new plan
4. Confirm and pay the difference

Upgrades take effect immediately. You'll be charged a prorated amount.

Downgrading

1. Go to Settings → Subscription
2. Click Change Plan
3. Select a lower plan
4. Confirm the change

Canceling

See How to Cancel Your Subscription.

Limits and Quotas

Plan Limits

Each plan has specific limits:

Approaching Limits

When approaching a limit:

• Dashboard may show a warning
• Consider upgrading before hitting the limit
• Review if all resources are needed

Exceeding Limits

If you exceed plan limits:

• Some features may be restricted
• You'll be prompted to upgrade
• Existing data is preserved

Trial Period

During Trial

New accounts include a trial with Teams-level features:

• Full feature access
• No payment required
• Trial countdown visible in dashboard

Trial Ending

As your trial ends:

• You'll receive email notifications
• Dashboard shows remaining days
• Choose a plan before trial expires

After Trial

If you don't subscribe:

• Account reverts to Basic (free)
• Premium features become unavailable
• Data is preserved

Notifications

Billing Notifications

You'll receive emails for:

• Successful payments
• Failed payments
• Subscription changes
• Trial expiration warnings

Managing Notifications

Check your email preferences in Settings → Notifications to ensure billing emails reach you.

Troubleshooting

Payment Failed

If a payment fails:

1. Check your payment method is current
2. Ensure sufficient funds/credit
3. Try a different card
4. Contact your bank if issues persist

Wrong Amount Charged

If billing seems incorrect:

1. Check your plan and billing cycle
2. Review prorations from plan changes
3. Check add-ons or credits purchased
4. Contact support with your invoice

Missing Features

If features are missing:

1. Verify your current plan
2. Check if trial has ended
3. Confirm payment is current
4. See Plan Comparison

FAQ

When am I charged?

You're charged at the start of each billing period (monthly or annually).

Can I get a refund?

Refund policies depend on timing and circumstances. Contact support for assistance.

Is there a free tier?

Yes, the Basic plan is free forever with limited features.

How do annual plans work?

Annual plans are paid upfront for 12 months at a discounted rate.

Can I switch between monthly and annual?

Yes, contact support or change in your billing settings.

Related Articles

• Plan Comparison
• How to Cancel Your Subscription
• Find and Download Invoices
• SMS and WhatsApp Credits