Email Quality Guard

Email Quality Guard automatically validates email addresses during the booking process to ensure you only receive bookings from legitimate email addresses. It blocks disposable email providers and verifies that email domains can actually receive mail.

This feature requires a Teams plan or higher.

Why Use Email Quality Guard?

Low-quality email addresses in your CRM create several problems:

• Bounced emails – Notifications and follow-ups fail to deliver
• Wasted time – You prepare for meetings with people who used fake contact information
• Dirty CRM data – Disposable emails pollute your contact database and skew analytics
• Reduced deliverability – High bounce rates can affect your email sender reputation

Email Quality Guard solves these problems by validating emails before bookings are confirmed.

What Gets Checked

Email Quality Guard performs two validation checks:

Disposable Email Detection

Blocks email addresses from temporary or disposable email services like:

• Guerrilla Mail
• 10 Minute Mail
• Temp Mail
• Mailinator
• And hundreds of other disposable email providers

When someone tries to book using a disposable email, they'll see an error asking them to use a permanent email address.

Domain Verification

Checks that the email domain has valid mail exchange (MX) records, meaning it's configured to receive email. This catches:

• Typos in email domains (e.g., "gmial.com" instead of "gmail.com")
• Completely made-up domains
• Domains that exist but aren't set up for email

How to Enable Email Quality Guard

1. Go to your Meeting Types
2. Select the Meeting Type you want to protect and click "Edit"
3. Navigate to the "Power-Ups" tab
4. Find "Email Quality Guard" and toggle it on
5. Click "Save"

Email validation will now run automatically whenever someone tries to book this Meeting Type.

What Visitors See

When Email Quality Guard blocks an email address, visitors see a clear error message asking them to provide a valid email address. The specific message depends on why the email was rejected:

• Disposable email: "Please use a permanent email address instead of a disposable one"
• Invalid domain: "This email address appears to be invalid. Please check for typos"

Visitors can correct their email and try again immediately.

How Validation Works

Email validation happens in real-time when visitors submit the booking form:

1. Visitor enters their email address
2. Email Quality Guard checks if the email domain is from a known disposable provider
3. If not disposable, it verifies the domain has valid MX records
4. If both checks pass, the booking proceeds normally
5. If either check fails, the visitor sees an error and must provide a different email

The entire check takes less than a second and happens seamlessly during form submission.

FAQ

Will this block legitimate email addresses?

Email Quality Guard is designed to be conservative. It only blocks emails that are clearly problematic (known disposable providers or domains without mail servers). In rare edge cases where validation services are unavailable, the system allows the email through rather than blocking legitimate users.

Does this check if the specific email address exists?

No. Email Quality Guard verifies that the email domain can receive mail, but it doesn't check whether the specific mailbox exists. Full mailbox verification would require sending test emails, which could trigger spam filters and privacy concerns.

What about company email domains?

Company email domains work normally as long as they have proper mail server configuration. If a company domain is incorrectly flagged, the visitor should contact their IT department to verify their domain's MX records are configured correctly.

Can visitors bypass this check?

No. If Email Quality Guard is enabled, all bookings for that Meeting Type must pass email validation. Visitors need to provide a valid, non-disposable email address to complete their booking.

Does this work with custom domains?

Yes. Email Quality Guard validates all email domains, including custom domains. As long as the domain has proper MX records configured, it will pass validation.