Availability Exceptions

Availability exceptions allow you to customize your schedule beyond your regular availability settings. Whether you need to block off time or make yourself available during unusual hours, exceptions give you the flexibility to manage your calendar with precision. This article will guide you through creating, using, and managing availability exceptions.

Blocking Rules 🚫

Blocking rules let you mark yourself as unavailable during times when you'd normally be available. This is helpful when blocking off time for a personal appointment or vacation or reserving time for focused work.

To create a blocking rule:

1. Click on the day you want to block in the calendar view

2. Ensure the toggle shows a "🚫 Blocker"

3. Set the time range for the exception (for a full-day block, choose "Whole Day") and click "Save"

4. Check your availability exceptions on "List View"

Blocking rules can span multiple days for extended periods of unavailability.

Available Rules ✅

Available rules (or "Open Rules") allow you to mark yourself as available during times when you'd normally be unavailable. This is helpful when opening up extra hours on a specific day, creating availability outside your regular working hours for a special event or offering appointments on a day you're usually off.

To create an available rule:

1. Click on the day you want to open in the calendar view

2. Ensure the toggle shows an “✅ Available”

3. Set the time range for the exception and click "Save"

4. Check your availability exceptions on "List View"

Available rules can also span multiple days for extended periods of availability.

Understanding Rule Precedence

meetergo determines your availability by combining four layers, applied in order:

How it works step by step:

1. meetergo starts with your weekly schedule as the base availability
2. Blocking rules remove time from that base (e.g., "Out of office Friday 14–17")
3. Available rules add bookable time — they can override both your schedule gaps and blocking rules (e.g., "Available Saturday 9–17" works even though Saturday is normally off, and "Available Friday 14–17" overrides the blocker above)
4. Calendar events from connected calendars (Google, Outlook, iCloud, etc.) are then subtracted from whatever availability remains. They always win — an available rule cannot override a busy calendar event

Example: You create an available rule for Saturday 9:00–17:00, but you have a Google Calendar event on Saturday from 10:00–12:00. Your booking page will show Saturday as available from 9:00–10:00 and 12:00–17:00. The calendar event blocks the middle, even though the available rule covers the whole day.

Managing Exceptions

To delete an exception:

1. Click on a day that has an exception (indicated by a red dot for Blocker or green dot for Availability)
2. In the exceptions list, click "Delete" button

Another guide to delete an exception:

1. Go to "List View"
2. In the exceptions list, click the trash icon next to the rule you want to remove

FAQ

Can I create recurring exceptions?

Currently, exceptions are created for specific dates. For recurring changes, consider adjusting your regular availability settings.

What happens if I create overlapping exceptions?

If an available rule and a blocking rule overlap, the available rule wins — that time will be bookable (unless a connected calendar event also covers it). See the precedence table above for the full order.

Can I modify an exception after creating it?

To modify an exception, you'll need to delete the existing one and create a new one with the desired settings.

Will my clients see my availability exceptions?

Clients will only see the final result of your availability. They won't know whether a time slot is unavailable due to regular settings or an exception.