How to cancel your subscription or downgrade to the Free plan

You can cancel a paid meetergo plan at any time by switching back to the Free plan. There is no notice period and no cancellation form. You schedule the switch yourself on the Billing page, and you keep every paid feature until your current billing period ends.

The Free plan used to be called Basic. If your account already shows Free, there is nothing left to cancel, and the switch option is hidden for that reason.

How to switch to the Free plan

Open Settings → Billing → Manage subscription (my.meetergo.com/admin/subscription).
Scroll past the plan cards to the bottom of the page and click the small Switch to the Free plan link.
The dialog shows how long your paid plan stays active. Choose a reason to open the next view with a relevant message from Dominik. Watching the video and leaving a comment are optional. You can change the reason or click Continue cancellation.
Review the impact in the downgrade dialog. If needed, choose which team members, meeting types and workflows remain active, then confirm the switch. Only this final confirmation schedules cancellation.

You do not have to delete meeting types, booking links or integrations first. Everything stays in place, and meetergo adjusts what is active for you once the switch happens.

After you confirm, the Billing page shows End Date instead of Next billing date, and reopening the dialog shows Downgrade scheduled with the exact switch date.

Help before you cancel

For setup problems, errors, missing features or a switch to another tool, Chat with our team opens support chat with an editable draft. Nothing is sent automatically.

If you choose Too expensive, eligible workspace admins may see an offer: 30% off plan fees for three months on a monthly plan, or 7.5% off plan fees on the next invoice for a yearly plan. On a full annual renewal, that equals 30% for three months. The regular price applies afterward. The offer is available once per workspace, excludes add-ons and cannot replace an existing discount. Accepting keeps your current plan, prices and seats, including legacy plans. You can always skip it and continue cancellation.

When the change takes effect

What you switch to	When it happens	What you pay
Free plan (cancellation)	At the end of your current billing period	Nothing more. The period you already paid for is not refunded, and you keep full access until it ends
A cheaper paid plan, for example Premium → Light	Immediately	The unused part of your old plan is credited to your account and settled against your next invoice
Free plan while still in your trial	Automatically when the trial ends	Nothing. No action is needed, and no payment method is charged

Only the switch to Free waits for the end of the billing period. Every other plan change, including a downgrade from one paid plan to a cheaper one, takes effect right away. Upgrade to a paid plan explains how those changes are billed.

What happens to your data and meeting types

Nothing is deleted. Your account, bookings, contacts and meeting types stay exactly as they are, and paid features simply stop working when the switch happens.

The Free plan allows three active meeting types, so if you have more than three, or if a meeting type uses a paid feature, meetergo pauses the extra ones. What to do when Meeting Types are paused explains how to choose which ones stay active.

Undo a scheduled downgrade

As long as the switch date has not passed, you can keep your plan:

Open Settings → Billing → Manage subscription.
Click your current plan again and confirm.

After you select a reason, available videos start with sound and captions where your browser permits it. Otherwise they start muted. The controls below the video let you pause, seek, switch sound or captions, and replay. With reduced motion enabled, start playback using the play button.

Your subscription continues on its normal cycle, and the End Date disappears from the Billing page.

The switch option is not shown

What you see	Why	What to do
No Switch to the Free plan link	Your account is already on Free (formerly Basic)	Nothing. You are not being billed for a plan
No Billing entry under Settings at all	Only company admins see the Billing page	Ask an admin in your account to make the change
The dialog only says the account switches to Free when the trial ends	You are in a trial and have never paid	Nothing. The account moves to Free by itself and no card is charged
No Billing entry even though you are an admin	Your account is billed outside of meetergo, for example by invoice or through a reseller, so the page is hidden	Contact us and we will change the plan for you

Will I get money back?

No. Cancelling to the Free plan does not produce a refund, because you keep full access to your paid plan until the period you paid for is over.

Money only moves when you switch between two paid plans, or between monthly and yearly billing. In that case the unused amount is credited to your account balance and used automatically for your next charge, whether that is your next invoice, an extra user, an SMS package or a later upgrade.

Want to delete your account?

Cancelling your subscription keeps your meetergo account active on the Free plan. If you want to remove your account and all associated data, you have to delete the account instead. See how to delete your account for the steps.