Customize Your Email Sender Name
Configure how your emails appear in recipient inboxes by setting a custom sender name and choosing between branded or no-reply addresses.
When attendees receive booking confirmations, reminders, and notifications from meetergo, the "from" name and address they see makes a first impression. With email sender configuration, you can customize exactly how your emails appear.
Access Email Sender Settings
- Log in to your meetergo account
- Go to Emails in your Admin Center
- Click the "Branding" tab at the top of the page
- Scroll to the "Email Sender" section
Configure Sender Name
The "From Name" field determines what appears as the sender's name in recipient email clients.
- Default behavior: If left empty, emails are sent from your company name
- Custom sender: Enter a specific name or team identifier (e.g., "Sales Team", "Calendar Booking", "John's Office")
- Best practice: Keep it recognizable so recipients immediately understand who the email is from
Use a name that matches your booking context. For example, if you're a consultant, "John Smith - Scheduling" works better than just "John" because it clarifies the email's purpose.
Choose Your Email Address Format
Branded Email Address (Default)
- Appearance: Emails appear to come from a branded address associated with your domain (when using custom domains)
- Best for: Businesses that want to reinforce their brand identity and build trust through consistent branding
- Example:
noreply@yourcompany.comorbooking@yourcompany.com
No-Reply Address
- Appearance: Emails appear to come from a generic no-reply address
- Best for: When you don't need recipients to reply directly to the booking email
- Benefit: Reduces confusion by signaling that this is an automated, one-way notification
The "No-Reply Address" option is useful when you want to route all attendee responses (questions, changes) through your booking page or support system rather than direct email replies.
Save Your Changes
After customizing your sender name and address preference, click "Save" to apply the changes to all future emails sent by meetergo.
Email sender changes apply to all new emails sent after you save. Previously sent emails retain the sender information they had at the time of sending.
FAQ
Does changing the sender name affect email delivery?
No. Email delivery is unaffected by your sender name settings. Your emails will continue to arrive reliably regardless of the name you choose.
Can I use different sender names for different email templates?
Currently, the sender name applies globally to all emails sent by meetergo. If you need different sender identities for different workflows, consider using custom domains or email routing through integrations.
What happens if I don't set a custom sender name?
meetergo uses your company name as the sender. This is a safe default that works for most users.
Can I use my personal name as the sender?
Yes. You can enter any text in the "From Name" field. However, for professional contexts, consider using a title or context (e.g., "Jane Doe - Booking System" rather than just "Jane Doe") to clarify the email's purpose.
How does the sender name appear on mobile devices?
Most mobile email clients show the sender name in full on the message list and in the email header. Very long sender names may be truncated, so keep yours concise (under 30 characters is a safe limit).
Was this article helpful?
Let us know if this article answered your questions.