Customize Your Email Sender Name

When attendees receive booking confirmations, reminders, and notifications from meetergo, the "from" name they see makes a first impression. This article covers the sender name. To change the address messages are sent from, or the address replies go to, see Change Your Email Sender Address and Reply-To Address.

Access Email Sender Settings

Log in to your meetergo account
Go to Emails in your Admin Center
Click the "Branding" tab at the top of the page
Find the "Sending" section in the settings panel

Configure Sender Name

The "Sender name" field determines what appears as the sender's name in recipient email clients. Recipients see it followed by "(via meetergo)" unless your company sends through its own Microsoft 365 or SMTP connection.

Default behavior: If left empty, emails are sent under your company name
Custom sender: Enter a specific name or team identifier (e.g., "Sales Team", "Calendar Booking", "John's Office")
Length: Up to 25 characters. Email addresses are not accepted here — this field is a name, not an address
Best practice: Keep it recognizable so recipients immediately understand who the email is from

Use a name that matches your booking context. For example, if you're a consultant, "John Smith - Scheduling" works better than just "John" because it clarifies the email's purpose.

A team can override this. If a meeting type belongs to a team that has its own Email Sender Name (Admin → Teams → open the team → Email), that name wins over the company setting for bookings on that meeting type. Clear the team field to fall back to the company name.

Turn On the No-Reply Address

The "Use no-reply address" switch in the same section changes where replies go, not who the email comes from.

Off (default): Replies to booking emails reach the host — their contact email, or their login email if no contact email is set
On: Replies to automated booking emails go to no-reply@meetergo.com instead

This setting is company-wide, and it does not affect calendar invitations — those still come from the host's calendar account, so replies land in that inbox either way.

To send replies for one specific booking page to a shared inbox such as sales@, don't use this switch. Set a Custom Reply-To address on that meeting type instead: Change Your Email Sender Address and Reply-To Address.

Save Your Changes

After customizing your sender name and address preference, click "Save" to apply the changes to all future emails sent by meetergo.

Email sender changes apply to all new emails sent after you save. Previously sent emails retain the sender information they had at the time of sending.

FAQ

Does changing the sender name affect email delivery?

No. Email delivery is unaffected by your sender name settings. Your emails will continue to arrive reliably regardless of the name you choose.

Can I use different sender names for different meeting types or templates?

Not per meeting type or per template. The sender name is set per company, and a team can override it for the meeting types that belong to it (Admin → Teams → open the team → Email → Email Sender Name). What you can vary per meeting type is the reply address — see Change Your Email Sender Address and Reply-To Address.

What happens if I don't set a custom sender name?

meetergo uses your company name as the sender. This is a safe default that works for most users.

Can I use my personal name as the sender?

Yes. You can enter any text in the "Sender name" field, except an email address. For professional contexts, consider adding a title or context (e.g., "Jane Doe - Booking System" rather than just "Jane Doe") to clarify the email's purpose.

How does the sender name appear on mobile devices?

Most mobile email clients show the sender name in full on the message list and in the email header. The field allows up to 25 characters, which fits comfortably on mobile.

The sender name on my emails is not the one I set here

Check whether the meeting type belongs to a team with its own Email Sender Name (Admin → Teams → open the team → Email). A team name overrides the company name. If the meeting type sends calendar invitations instead of email confirmations, the invitation carries the connected calendar account's name, and this setting doesn't apply at all.