Understanding Why Your Booking Page Shows as Unavailable

If your booking page shows no available times — or fewer than expected — the quickest way to find out why is to use the Troubleshoot tool. It opens your booking page and shows every time slot, with a clear reason for why each one is unavailable.

Step 1: Open the Troubleshoot tool

1. Go to your Meeting Types
2. Click on the affected meeting type
3. Go to the "When can people book?" tab
4. Click the "Troubleshoot" button at the top

This opens a view of your booking page where you can pick any date and see all time slots — including the ones that are blocked. Each blocked slot shows a code that tells you exactly why it's unavailable.

Step 2: Check what's blocking your slots

Here are the most common reasons you'll see:

Calendar events (GOOGLE, OUTLOOK, EXCHANGE, etc.)

A calendar event is marked as "Busy" and blocks that time. This is the most common cause.

How to fix it: Either delete the event or mark it as "Free" in your calendar:

• Google Calendar — Open the event, find "Show as", change to "Available" or "Free"
• Outlook — Open the event, find "Show As", select "Free"
• Apple Calendar — Open the event, find "Show As", change to "Free"

Outside working hours (OUTSIDE HOURS)

The time slot falls outside your configured working hours. Go to Settings > Availability > Weekly Hours and make sure your hours and timezone are set correctly.

Buffer times (BUFFER BEFORE / AFTER)

Buffer times between meetings are blocking adjacent slots. If you have a 30-minute buffer after each meeting, that time won't be available for booking. You can reduce or remove buffers in the meeting type settings under the "When" tab.

Booking notice (BOOKING LIMIT)

The time slot is too soon — your minimum booking notice prevents it. For example, if you require 24 hours advance notice, nothing within the next 24 hours will be bookable. Check this under Meeting Type > Advanced Settings.

Availability exceptions (EXCEPTION)

You've set a date override that blocks this time. Check Settings > Availability > Date Overrides to see if there's an exception for that date.

Meeting limits (DAY LIMIT, WEEK LIMIT, etc.)

You've reached your configured maximum number of meetings for the day, week, or month. Check your limits under User Settings > Host Meeting Limits.

Existing bookings (EVENT)

Someone already booked that slot. You can reschedule from your Meetings page or enable overlap settings if you want to allow parallel bookings.

For a full list of all diagnostic codes and detailed fixes, see How to troubleshoot unavailable times that should be available.

Still stuck?

If the troubleshoot tool doesn't reveal the cause:

• Check all connected calendars — sometimes events sync from a secondary calendar you forgot about
• Verify your time range — in the "When" tab, make sure the bookable date range isn't too narrow
• Try creating a new meeting type — starting fresh can help rule out hidden configuration issues

If you continue to have problems, reach out to our support team.