Managing users and seats
Add or remove team members and see how per user pricing works: what another user costs, what counts as a seat, and how adding a user mid cycle is billed
Learn how to effectively manage users, assign roles, and organize your team in meetergo. This article provides an overview of user management features and links to detailed guides for specific tasks.
Understanding User Roles
The Role column on the Users page shows one of five roles: Owner, Administrator, Employee, Partner or Resource. What each one may do, and how to give a colleague the same rights you have, is explained in The roles.
Managing Team Members
To add and manage team members in meetergo:
- Navigate to the Users section
- Click "New member" to invite team members
- Enter their email addresses and confirm
After being added, users can receive bookings right away - even before their first login. For security, they'll need to set up their password when they first access meetergo through the invitation email.
The seat counter at the top of the Users page shows how many of your available seats are currently occupied.
Seats and Billing
Your plan is priced per user and per month. The number of seats you pay for follows the number of users in your workspace automatically, so there is no separate seat purchase after checkout: add a user and the seat count goes up, delete a user and it goes down.
| Question | Answer |
|---|---|
| What does one more user cost? | One more seat at your current plan price. Your total is always seats x plan price. |
| When is the seat charged? | When the invited person finishes creating their account. A pending invitation does not take a seat. |
| What happens mid billing period? | The additional seat is prorated for the rest of the period and invoiced right away. |
| What happens when I delete a user? | The seat count drops and the unused remainder is credited to your account. The credit is applied to your next invoice, it is not paid back to your card. |
| What counts as a seat? | Every team member, plus every resource such as a room or a piece of equipment. |
| What does not count as a seat? | Partner users, which are free on every plan. |
Right after you add someone, the seat counter can briefly show more occupied seats than your plan contains, for example 18 of 17. That is not a problem and nothing is blocked. The subscription catches up on its own and your next invoice reflects the new number.
To lower the seat number offered in the plan picker, delete the users you no longer need on the Users page first. The picker never goes below the number of users you currently have.
Can Different Users Have Different Plans?
No. One plan applies to the whole workspace and every user is on it. You cannot combine plans inside one account, for example one Premium seat plus three Light seats, and you cannot upgrade only two or three specific users. If some users need a feature from a higher plan, the whole account moves to that plan. See the Plan Comparison for what each plan includes.
Working with Resources
Resources are special user types for bookable items like rooms or equipment. Each resource occupies a seat and is billed like a user. Learn more about setting up and managing resources in our Managing Resources article.
Organizing with Teams
Teams help organize users and control access to specific meeting types. Users can belong to multiple groups, and each group can have its own set of Meeting Types.
FAQ
How do I set a user as admin?
Click the menu (three dots) next to the user's name and select "Set as Admin" or adjust their role as needed.
Can I transfer ownership of my account?
Yes, and you can do it yourself. On the Users page, open the ⋮ menu on the row of an existing administrator and click Transfer ownership, then confirm in the Confirm Ownership Change dialog. Only the current owner sees this entry, and only on rows that are already administrators. The change is irreversible without the new owner's consent, because only the new owner can hand ownership back. See User roles and permissions for details.
What happens when I delete a user?
When you delete a user, all their data is deleted and cannot be recovered.
How do I manage user availability?
Each user can set their own availability, or administrators can manage it for them. Learn more in our Managing Availability article.
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